Customer Experience Courses and Certifications

Customer Service: How to sell more without advertising

1289 ratings at Udemy

Learn how to create a customer experience that earns you customer loyalty and creates word of mouth advertising.

• Udemy
• 1 hour
• Self-Paced
• Paid Course

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Map your customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

University of Arizona

Customer-Focused Entrepreneurship: Insights & Recovery

Turn customer feedback into action: interpret and present survey results, use active listening to uncover unspoken needs, and rebuild trust after service breakdowns.

• Coursera
• 5 weeks, 2 hours a week
• Self-Paced
• Paid Course

EDUCBA

Customer Feedback for Business Growth

Collect, analyze, and act on customer feedback using surveys, polls, forms, and incentives, responding to positive, negative, and neutral responses to close the feedback loop.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Transitioning Your Mindset to be Customer-Centric

Learn to shift product-centric organizations toward customer-centricity using RASCI roadmaps, customer data classification, test-and-learn tactics, and lifetime value measurement.

• Coursera
• 6 weeks, 1 hour a week
• Self-Paced
• Paid Course

CCXP Information Guide

Discover essential information and guidance for CCXP (Certified Customer Experience Professional) certification preparation and requirements.

• Study.com
• Self-Paced
• Paid Course

Career Certificate

Customer Service, Customer Support, Customer Experience

115 ratings at Coursera

Learn to handle every customer interaction with empathy, emotional intelligence, and active listening: calm angry clients, deliver bad news, use ChatGPT, and run customer surveys.

• Coursera
• 12 weeks, 3 hours a week
• Self-Paced
• Paid Course
• 11 courses

Retail and Service Experience Design for CCIs

Learn how brand values and the sensory, emotional and relational qualities of products and services are translated into physical, virtual and omnichannel retail experiences.

• Polimi OPEN KNOWLEDGE
• 4 weeks, 1-2 hours a week
• Self-Paced
• Free Certificate

Competing in a Customer-Centric World by Don Peppers

6 ratings at edX

A unique opportunity to learn with Don Peppers, author and renowned expert in Customer Relationships, everything about clients, sales strategies and marketing in the modern world.

• edX
• 2 weeks, 4-6 hours a week
• Self-Paced
• Free Online Course (Audit)

State Bank of India

Fundamentals of Customer Centricity

De-code the practice of a customer-centric approach to achieve service excellence, sustainable customer delight and positive advocacy.

• edX
• 5 weeks, 1-4 hours a week
• Self-Paced
• Free Online Course (Audit)

Qualtrics XM Institute

Introduction to Experience Management

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the fundamental XM skills and knowledge that every professio

• edX
• 6 weeks, 2-4 hours a week
• Self-Paced
• Free Online Course (Audit)

Qualtrics XM Institute

Building an Experience Management Program

Experience Management (XM) allows organizations to understand human beings and design experiences that meet their needs. This course covers the core competencies and skills required to lead a successf

• edX
• 6 weeks, 2-4 hours a week
• Self-Paced
• Free Online Course (Audit)

EDUCBA

Customer Experience and Client Servicing

Learn client servicing fundamentals: identify customer types, handle complaints, manage internal customer dynamics, and apply retention and loyalty strategies across different industries.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

Customer-Centric Mindset for Tech Professionals

This course helps tech professionals connect technical work to customer outcomes and business value. Learners identify stakeholders, solve real customer problems, use simple tools, validate impact, an

• edX
• 1 week, 5-10 hours a week
• Self-Paced
• Free Online Course (Audit)

Qualtrics XM Institute Career Certificate

Experience Management (XM) Fundamentals

Build trust and loyalty by systematically understanding human beings and designing experiences that meet their needs.

• edX
• 12 weeks, 2-4 hours a week
• Self-Paced
• $340.00
• 2 courses