Customer Engagement Courses and Certifications

Growing Your Core Business with Jagdish Sheth

Discover how to grow your core business through strategic positioning, avoiding diversification pitfalls, and leveraging synergistic opportunities with real corporate examples.

• Coursera
• 3 hours 58 minutes
• Self-Paced
• Paid Course

Economics of the Digital Age - Jagdish Sheth

Explore how digital-age economics disrupt industrial rules, why vertical integration fails today, and how speed plus volume drive market leadership through real-world cases like IBM and Motorola.

• Coursera
• 2 hours
• Self-Paced
• Paid Course

How Industries are Born, Grow, Revitalize with Jagdish Sheth

Explore how industries are born, grow, and revitalize using the Rule of Three framework, challenging conventional wisdom on disruption, competitive structure, and strategic opportunities across industry life cycles.

• Coursera
• 2 hours 19 minutes
• Self-Paced
• Paid Course

How to Revitalize Mature Products - Jagdish Sheth

Discover strategic frameworks for breathing new life into aging products through repositioning, innovation, and re-segmentation with global case studies from Starbucks and McDonald's.

• Coursera
• 1 hour 42 minutes
• Self-Paced
• Paid Course

Advanced Customer Relationship Management

Master advanced CRM strategies for client retention, needs assessment, and customer success using Microsoft Dynamics 365 and AI-powered insights to build lasting partnerships.

• Coursera
• 18 hours 15 minutes
• Self-Paced
• Paid Course

Packt

PowerShell for Automating Administration

Automate administrative tasks with PowerShell: install software remotely, manage services, handle CSV files, validate servers, and enhance scripts for efficient IT management.

• Coursera
• 6 hours 40 minutes
• Self-Paced
• Paid Course

Act Strategically

Master strategic thinking and execution to drive organizational success by developing critical thinking skills, spotting trends, and creating effective plans that differentiate from competition.

• Coursera
• 10 hours 18 minutes
• Self-Paced
• Paid Course

Business Strategy: Help & Review

Comprehensive review of essential business strategy concepts, covering management, global business, communication, HR, marketing, and pricing, designed for flexible self-paced learning and exam preparation.

• Study.com
• 19 hours 52 minutes
• Self-Paced
• Paid Course

Coursera

AI for Customer Experience with Chatbots and Analytics

Discover how to transform customer experiences using AI-powered chatbots, predictive analytics, and hyper-personalization strategies with hands-on tools like Claude and Gemini.

• Coursera
• 3 hours 45 minutes
• Self-Paced
• Paid Course

Coursera

Fundamentals of Product Strategy

Learn to craft a winning product strategy by defining clear goals, analyzing market dynamics, and prioritizing strategic options to maximize your product's impact and align with overarching objectives.

• Coursera
• 2 hours 19 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Journey Mapping

Discover how to leverage GenAI tools like ChatGPT to create dynamic, predictive customer journey maps that adapt in real-time, enhancing customer experiences through pattern recognition and personalized engagement strategies.

• Coursera
• 3 hours 39 minutes
• Self-Paced
• Paid Course

Liberty Mutual Insurance

Prospecting and Selling Insurance

Master effective insurance sales techniques, from lead generation to client retention. Learn to prospect, overcome objections, close deals, and build lasting relationships for business growth.

• Coursera
• 13 hours 38 minutes
• Self-Paced
• Paid Course

Transform Engagement into Customers

Master social media marketing fundamentals, explore platform selection, and discover the five core pillars to effectively convert engagement into paying customers.

• Coursera
• 2 hours 2 minutes
• Self-Paced
• Paid Course

National Academy of Sports Medicine (NASM)

Self-Guided Wellness Coaching

Unlock your potential through self-coaching techniques that foster personal growth, goal-setting, and mindset development. Learn practical tools to overcome obstacles and create positive change for a more authentic, fulfilling life.

• Coursera
• 3 hours 10 minutes
• Self-Paced
• Paid Course

L&T EduTech

Construction of Precast System

Comprehensive guide to precast systems: design, production, handling, installation, and quality control. Covers essential aspects from initial planning to final construction, emphasizing best practices and safety measures.

• Coursera
• 8 hours 20 minutes
• Self-Paced
• Paid Course