Customer Engagement Courses and Certifications

Decision Making with Problem Solving & Critical Thinking

2550 ratings at Udemy

Leveraging the Power of Critical and Strategic Thinking for Better Problem Solving and Effective Decision Making

• Udemy
• 2 hours 49 minutes
• Self-Paced
• Paid Course

User Stories+User Story Writing: Agile Scrum & Product Owner

2477 ratings at Udemy

Complete overview of requirements, user story template, epics, splitting, acceptance criteria +business analyst examples

• Udemy
• 1 hour 10 minutes
• Self-Paced
• Paid Course

Coursera

Project Scheduling: Estimate Activity Durations

200 ratings at Coursera

Learn techniques for estimating project activity durations, including expert judgment, analogy, and parametric estimation. Improve accuracy with three-point estimation and statistical interval estimates.

• Coursera
• 3 hours 45 minutes
• Self-Paced
• Paid Course

How To Land the Job You Want (Capstone Project)

Comprehensive job search preparation focusing on personal marketing, targeted applications, and interview skills. Develop materials and strategies to secure desired positions effectively.

• Coursera
• 1 day 7 hours 26 minutes
• Self-Paced
• Paid Course

AI Empowerment for Small Businesses

Discover how to leverage AI technologies for small business growth, from predictive analytics to generative AI, while mastering ethical implementation and practical applications.

• Coursera
• 20 hours 40 minutes
• Self-Paced
• Paid Course

Career Certificate

Lean Product Portfolio Management

Master lean portfolio management principles to transform business models, align resources with customer needs, and build scalable product enterprises that consistently deliver value.

• Coursera
• 12 weeks, 3 hours/week
• Self-Paced
• Paid Course
• 3 courses

AI for Business Leaders

Discover how predictive AI and machine learning can transform your business across supply chain, healthcare, finance, marketing, and people analytics domains.

• Coursera
• 14 hours 44 minutes
• Self-Paced
• Paid Course

Online Advertising & Social Media

Master online advertising fundamentals and social media strategies while exploring display ads, ROI calculation, big data analytics, and data visualization for effective digital marketing campaigns.

• Coursera
• 3 hours 24 minutes
• Self-Paced
• Paid Course

Generating Vision: Long-Term Ideas to Motivate Stakeholders

Develop long-term visioning skills to inspire stakeholders, drive innovation, and outperform competitors. Learn techniques for strategic foresight, scenario planning, and communicating bold ideas that motivate teams and align with future trends.

• Coursera
• 11 hours 5 minutes
• Self-Paced
• Paid Course

Forming, Funding, and Launching a Technology Startup Company

Comprehensive guide to launching a tech startup: from financial planning and funding to legal structures, IP strategy, ethics, and growth tactics. Equips entrepreneurs with essential knowledge and tools.

• Coursera
• 1 day 15 hours 23 minutes
• Self-Paced
• Paid Course

Value Creation and Building Enduring Relationships

Explore techniques for building impactful professional relationships, creating value for stakeholders, and developing authentic leadership to drive employee engagement and business success.

• Coursera
• 14 hours 38 minutes
• Self-Paced
• Paid Course

Digital Media and Strategic Planning in Technology Markets

Explore strategic planning and digital marketing for tech startups. Learn analytical tools, stress testing, and effective communication channels for business and consumer users.

• Coursera
• 19 hours 41 minutes
• Self-Paced
• Paid Course

Crisis Management and Crisis Communication Consulting  

Master crisis management techniques and leadership consulting skills, from identifying early warning signs to advising leaders effectively during organizational challenges. Learn proven strategies from industry professionals for prevention and response.

• Coursera
• 7 hours 36 minutes
• Self-Paced
• Paid Course

How to Implement and Evaluate Communication Campaigns

Learn to implement and evaluate communication campaigns through case studies, focusing on paid, earned, shared, and owned media strategies for effective planning and execution.

• Coursera
• 3 hours 43 minutes
• Self-Paced
• Paid Course

Strategic Planning for Social Media

Master strategic social media planning with a focus on audience development, content creation, and visual branding. Learn to align messaging with business goals and evaluate engagement for optimal performance.

• Coursera
• 7 hours 16 minutes
• Self-Paced
• Paid Course