Customer Engagement Courses and Certifications

Explore SAP Engagement Cloud onboarding essentials, covering implementation planning, S-Users, SAP Activate, Cloud ALM, AI features, analytics, and go-live preparation for customers and partners.

• SAP Learning
• 3 hours 39 minutes
• Self-Paced
• Free Online Course

Master omnichannel marketing with SAP Emarsys by exploring engagement channels, content strategies, automation tactics, and campaign analytics for effective digital marketing success.

• SAP Learning
• 2 hours 23 minutes
• Self-Paced
• Free Online Course

Discover SAP Customer Data Platform fundamentals, identity resolution, data ingestion, customer insights, and engagement strategies for enhanced customer experiences.

• SAP Learning
• 4 hours 55 minutes
• Self-Paced
• Free Online Course

Discover SAP Analytics Cloud Planning fundamentals through hands-on practice with data grids, KPIs, forecasting, allocations, and value driver trees in this comprehensive introduction.

• SAP Learning
• 2 hours 25 minutes
• Self-Paced
• Free Online Course

Master SAP S/4HANA Cloud Public Edition for professional services with hands-on project management, billing, time recording, and intercompany processes training.

• SAP Learning
• 2 hours 54 minutes
• Self-Paced
• Free Online Course

Discover how to develop an effective ORR checklist by analyzing scenarios and distinguishing between technical and non-technical operational readiness guidelines.

• IBM Training
• 1 hour
• Self-Paced
• Free Online Course

Explore the CISO's role in managing cyber risk, mapping it to business risk, and prioritizing security measures through practical case studies and competency-building exercises.

• Cybrary
• Self-Paced
• Paid Course

Explore essential leadership skills for CISOs, including establishing a cybersecurity vision and leading with courage. Features a case study and guest speaker Jim Routh, CSO of CVS-Aetna.

• Cybrary
• 1-2 hours
• Self-Paced
• Paid Course

Explore the critical role of discretion for CISOs, covering government interfaces, investigations, and trust-building, with insights from expert Jennifer Bayuk.

• Cybrary
• 1-2 hours
• Self-Paced
• Paid Course

PRDV227: Introduction to Business Planning and Strategy

Learn essential business planning and strategy concepts, including goal-setting, objective achievement, and strategy development for effective management and organizational success.

• Saylor Academy
• 5 hours
• Self-Paced
• Free Certificate

How to Teach It

Turn your crafting passion into a profession with Gwen Bortner’'s comprehensive approach to teaching craft classes.

• Craftsy
• 3 hours 4 minutes
• Self-Paced
• $39.00

Next Steps in Intarsia

Discover intriguing intarsia techniques as you knit stop-and-stare accessories. Learn to work intarsia with multiple colors, in the round and much more!

• Craftsy
• 2 hours 37 minutes
• Self-Paced
• $39.00

How to Write a Business Plan Course (How To)

58-minute Professional Growth course: One of the most common questions asked when starting a business is how to write a business plan. Business pla...

• Treehouse
• 58 minutes
• Self-Paced
• Free Trial Available

Develop data-driven strategies, collect meaningful data, manage information effectively, align teams, and use storytelling to prove business cases with analytics.

• HubSpot Academy
• 2-3 hours
• Self-Paced
• Free Online Course

Salesforce

Grow Your Customer Loyalty Program

Extend the reach of your loyalty program and gain insight into the results.

• Trailhead
• 5 hours 35 minutes
• Self-Paced
• Free Online Course