Customer Engagement Courses and Certifications

Career Certificate

Generative AI for Executives and Business Leaders

719 ratings at Coursera

Master strategic implementation of generative AI for business transformation, from foundational concepts to practical applications using IBM watsonx, while navigating governance and compliance considerations.

• Coursera
• 4 weeks, 1 hour/week
• Self-Paced
• Paid Course
• 3 courses

Productivity and Systems Development

43 ratings at Coursera

Hands-on experience with productivity tools, system design, and development. Covers hardware, software, Internet, data security, and career paths in technology.

• Coursera
• 16 hours 6 minutes
• Self-Paced
• Paid Course

ClayDeskE-Learning

Lean Six Sigma Green Belt Full Course

12 ratings

Comprehensive overview of Lean Six Sigma methodology, covering DMAIC phases, key tools, and applications. Equips learners with skills to lead improvement projects and enhance organizational efficiency.

• YouTube
• 1 hour 56 minutes
• Self-Paced
• Free Video

Фінанси для нефінансових спеціалістів

38 ratings at Coursera

Отримайте базові знання з фінансів та бухобліку для впливу на прибутковість організації. Вивчіть фінансовий аналіз, планування, бюджетування та стратегічне фінансування.

• Coursera
• 5-6 hours
• Self-Paced
• Paid Course

Salesforce Reporting

32 ratings at Coursera

Aprenda a criar objetos personalizados, gerenciar dados, criar relatórios e painéis, e manter o engajamento do cliente usando o Salesforce Service Cloud para otimizar a experiência do usuário.

• Coursera
• 23 hours 52 minutes
• Self-Paced
• Paid Course

Agile Project Management

495 ratings at Coursera

Learn Agile project management philosophy, Scrum framework, sprints, and user stories. Distinguish between predictive and agile methodologies, and understand the benefits of early value delivery in engineering projects.

• Coursera
• 18 hours 58 minutes
• Self-Paced
• Paid Course

Career Certificate

Building Your Freelancing Career

442 ratings at Coursera

Learn to transform your freelancing gigs into a steady income, overcome imposter syndrome, and create a solid business plan for a rewarding career.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

Fundamentals of Marketing Strategy

326 ratings at Coursera

Explore key marketing models and concepts to formulate effective strategies. Gain skills in environmental audits and strategy implementation for competitive business environments.

• Coursera
• 5 hours 35 minutes
• Self-Paced
• Paid Course

Lean Software Development

433 ratings at Coursera

Explore lean principles, Kanban, Value Stream Mapping, and innovative techniques like Lean Startup and Design Thinking to enhance software development efficiency and user-centric approaches.

• Coursera
• 10 hours 55 minutes
• Self-Paced
• Paid Course

The entrepreneur's guide for beginners

556 ratings at Coursera

Learn to identify opportunities, develop business models, and secure funding for your startup. Gain expert insights and practical skills to launch your entrepreneurial journey.

• Coursera
• 5 hours 34 minutes
• Self-Paced
• Paid Course

Starting a Farm

13 ratings

Learn essential insights for starting and running a successful farm, covering business aspects, first-year lessons, infrastructure needs, and effective farm layout strategies.

• YouTube
• 30 minutes
• Self-Paced
• Free Video

Agile Leadership Capstone

466 ratings at Coursera

Guided journey to create an agile transformation packet for Nike, focusing on personal, team, and enterprise-level changes. Apply Scrum tools and change management strategies.

• Coursera
• 6 hours 13 minutes
• Self-Paced
• Paid Course

Social Marketing Capstone Project

374 ratings at Coursera

Develop a comprehensive social marketing strategy integrated with business goals. Create performance funnels, establish KPIs, and craft a budget to drive measurable market share growth and stronger customer relationships.

• Coursera
• 6 hours 26 minutes
• Self-Paced
• Paid Course

Career Certificate

Agile Approaches for Modern Leadership

139 ratings at Coursera

Master modern leadership strategies to build purpose-driven teams, foster organizational agility, and drive innovation through practical frameworks and real-world applications for today's dynamic business environment.

• Coursera
• 4 weeks, 2 hours/week
• Self-Paced
• Paid Course
• 3 courses

Business English: Capstone Project

199 ratings at Coursera

For the project, you’ll use formal, written methods and more casual visual and audio methods of communication to demonstrate your ability to use language appropriate for different business contexts.

• Coursera
• 1 day 6 hours 41 minutes
• Self-Paced
• Paid Course