Customer Engagement Courses and Certifications

IELTS Listening and Speaking Sections Skills Mastery

639 ratings at Coursera

The lessons in this course will improve your overall skills in both listening and speaking, and they will prepare you for every type of question in these sections of the test, increasing your chances of getting your target band scores.

• Coursera
• 6 hours
• Self-Paced
• Paid Course

Instructional Design Foundations and Applications

892 ratings at Coursera

Explore instructional design foundations, theories, models, and analysis techniques to create innovative solutions for organizational performance challenges.

• Coursera
• 12 hours 51 minutes
• Self-Paced
• Paid Course

Career Certificate

Strategic Management and Innovation

5292 ratings at Coursera

Explore evolving business strategies, focusing on design, user experience, and innovation. Learn goal setting, value creation, and critique classic theories in modern contexts. Create a holistic business strategy in the final project.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Career Certificate

How to Start Your Own Business

1323 ratings at Coursera

Comprehensive guide to entrepreneurship: from mindset and ideation to planning, action, and strategy. Practical approach with hands-on experience culminating in launching a functional business.

• Coursera
• 12 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Career Certificate

Business Data Management and Communication

6390 ratings at Coursera

Comprehensive program covering financial accounting, business analytics, and data monetization. Develop skills in data analysis, visualization, and communication using R for informed decision-making in the Information Age.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 6 courses

Career Certificate

Foundations of Management

5570 ratings at Coursera

Comprehensive introduction to management fundamentals through accounting, finance, marketing, and organizational behavior. Develop skills for career advancement, MBA preparation, or entrepreneurship.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 5 courses

University of Pennsylvania;  National Arts Strategies

Arts and Culture Strategy

5 ratings

Develop leadership skills for sustainable arts organizations. Learn to adapt, use tools effectively, and create value. Explore organizational structures, risk management, community engagement, and strategic decision-making.

• Coursera
• 10 hours 2 minutes
• Self-Paced
• Paid Course

Strategic Planning and Execution

907 ratings at Coursera

Learn tools for effective strategy planning and execution, including analysis, formulation, and implementation. Gain insights from industry leaders and explore the 4A model for successful strategy execution.

• Coursera
• 10 hours 35 minutes
• Self-Paced
• Paid Course

Essentials of Nonprofit Strategy

8 ratings

Learn to develop effective nonprofit strategies, from problem definition to impact evaluation, using real-world examples to drive long-lasting social change and organizational success.

• Independent
• 8 weeks, 2-3 hours a week
• Self-Paced
• Free Certificate

Agentic AI and AI Agents: A Primer for Leaders

1496 ratings at Coursera

Discover how AI agents revolutionize work by automating tasks, from email drafting to CRM updates, while learning to design and implement these tools for tangible business value and competitive advantage.

• Coursera
• 5 hours 27 minutes
• Self-Paced
• Paid Course

Major Engineering Project Performance

1007 ratings at Coursera

Explore key factors affecting large project performance, examine success measures, and learn strategies to mitigate risks and optimize delivery of major engineering initiatives.

• Coursera
• 19 hours 28 minutes
• Self-Paced
• Paid Course

Career Certificate

IBM Management Consultant

4924 ratings at Coursera

Unlock a career in management consulting with IBM's program covering business analysis, financial modeling, data visualization, and AI tools—no prior experience needed.

• Coursera
• Self-Paced
• Paid Course
• 8 courses

Business English: Basics

1228 ratings at Coursera

This course aims to improve your Business English language skills by developing your vocabulary and reading skills and your understanding of tone, style and knowledge of communication methods.

• Coursera
• 1 day 30 minutes
• Self-Paced
• Paid Course

Career Certificate

Pricing Strategy Optimization

937 ratings at Coursera

Comprehensive 17-week program on strategic pricing, covering cost analysis, customer value, and market competition to maximize profits and enhance decision-making skills.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Surviving Disruptive Technologies (On Demand)

5 ratings

Learn strategies to survive and thrive amid disruptive technologies. Analyze failed and successful companies, develop a survival model, and create effective approaches for navigating technological disruptions.

• Coursera
• 8-9 hours
• Self-Paced
• Paid Course