Customer Engagement Courses and Certifications

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

Project Management with Earned Value Management (EVM) 9 PDUs

1209 ratings at Udemy

Project Management with Earned Value Management | Earned Value Management for PMP Certification | EVM with MS Project

• Udemy
• 2 hours 59 minutes
• Self-Paced
• Paid Course

Starweaver Credential

AI Leadership & Strategic Implementation

41 ratings at Coursera

Master Generative AI leadership strategies, decision-making frameworks, and enterprise transformation to drive innovation and scale AI initiatives across organizations.

• Coursera
• 8 weeks, 16 hours/week
• Self-Paced
• Paid Course
• 4 courses

Project Management Crash Course: Project Management 101

1201 ratings at Udemy

Project Management Training and Project Management Education to kick-start your career in Project Management. PM growth

• Udemy
• 2 hours 18 minutes
• Self-Paced
• Paid Course

IT Project Budget & Cost Management

1199 ratings at Udemy

Project Management tips to manage a million dollar IT Project budget from start to finish

• Udemy
• 4 hours 44 minutes
• Self-Paced
• Paid Course

L&T EduTech

Project Management - Initiation and Planning

39 ratings at Coursera

Comprehensive guide to project initiation and planning, covering project lifecycle, feasibility, organization structures, contract management, and scope definition using Work Breakdown Structures.

• Coursera
• 6 hours 32 minutes
• Self-Paced
• Paid Course

CVS Health

Retail Customer Service

37 ratings at Coursera

Enhance retail customer service skills through simulations, peer evaluations, and real-world scenarios. Learn transaction processing, conflict resolution, and effective communication in various retail roles.

• Coursera
• 21 hours 41 minutes
• Self-Paced
• Paid Course

Coursera

Create a Project Management Dashboard using Bitrix24

37 ratings at Coursera

Learn to set up a comprehensive project management dashboard using Bitrix24's free plan, exploring key tools and features for effective project organization and tracking.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

High Performing PMOs

36 ratings at Coursera

Discover how to establish and manage high-performing PMOs and Strategic Realization Offices, exploring their evolution, characteristics, and strategic value while mastering modern project management approaches and trends.

• Coursera
• 18 hours 36 minutes
• Self-Paced
• Paid Course

Coursera

Software Sales

35 ratings at Coursera

Master software sales strategies, from market analysis to customer relationship management, equipping you with essential skills to thrive in competitive tech markets and drive significant growth for software products.

• Coursera
• 2 hours
• Self-Paced
• Paid Course

Business Analysis: Project and Stakeholder Management

34 ratings at Coursera

Master essential project and stakeholder management techniques to effectively lead business analysis initiatives, from planning and execution to risk assessment and stakeholder engagement.

• Coursera
• 20 hours 25 minutes
• Self-Paced
• Paid Course

Project Management Performance Domains

33 ratings at Coursera

Apply 8 Project Performance domains as an integrated system, tailoring approach to drive value and meet stakeholders' expectations throughout project lifecycle. Prepare for PMI® PMP® Exam.

• Coursera
• 14 hours 12 minutes
• Self-Paced
• Paid Course

Communication with Stakeholders

33 ratings at Coursera

Master effective stakeholder communication strategies, cultural awareness, and organizational dynamics to enhance project success through transparent engagement and strategic alignment.

• Coursera
• 12 hours 6 minutes
• Self-Paced
• Paid Course

The PMO Bootcamp (find the job, ace it, & master the PMO)

1162 ratings at Udemy

Learn how to become a Project Management Office (PMO) leader & successfully setup the PMO - first-time right (20+ PDUs)

• Udemy
• 23 hours 20 minutes
• Self-Paced
• Paid Course

Starweaver

Effective Corporate Communication: Principles & Evolution

33 ratings at Coursera

Explore corporate communication's evolution, principles, and strategies. Learn to foster internal engagement, manage external stakeholders, and navigate crises effectively in today's digital business landscape.

• Coursera
• 6 hours 12 minutes
• Self-Paced
• Paid Course