Customer Engagement Courses and Certifications

Empathy For Customer Service That Feels Personalized

4194 ratings at Udemy

Make your customers feel special by using empathy and Emotional Intelligence. Delight clients and earn their loyalty!

• Udemy
• 1 hour 41 minutes
• Self-Paced
• Paid Course

Advanced Business Analysis (35 IIBA® PDUs)

4033 ratings at Udemy

CBAP® Exam preparation. IIBA® endorsed provider. Business analysis at its best to prepare for industry certification.

• Udemy
• 18 hours 27 minutes
• Self-Paced
• Paid Course

Monday - Project Management - The Complete Beginners Course

3882 ratings at Udemy

Learn Monday quickly. Become a better team and project manager. Add another project management skill to your CV

• Udemy
• 4 hours 57 minutes
• Self-Paced
• Paid Course

Strategic Planning Skills

3861 ratings at Udemy

Master strategic decision-making skills to drive organizational success through informed planning, team leadership, and innovative thinking. Learn to conduct SWOT analysis, identify opportunities, and develop persuasive skills for better business outcome…

• Udemy
• 1 hour 58 minutes
• Self-Paced
• Paid Course

Customer Service: 6 Keys To Exceptional Customer Service

3847 ratings at Udemy

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

• Udemy
• 1 hour 45 minutes
• Self-Paced
• Paid Course

Creating an Organizational Change Management Framework - Transforming Strategy Execution to Realize Program Value

10 ratings at edX

Aprende a gestionar el cambio organizacional, alineando estrategias empresariales con una cultura de beneficios y gobernanza. Desarrolla habilidades para liderar transformaciones exitosas y asegurar la entrega de proyectos.

• edX
• 4 weeks, 2-3 hours/week
• Self-Paced
• Free Online Course (Audit)

ChatGPT for Project Management: Insight, Planning, & Success

80 ratings at Coursera

Leverage AI to enhance project planning, strategy, and execution. Learn to use LLMs for task breakdown, risk analysis, and generating insights to optimize project success.

• Coursera
• 10 hours 5 minutes
• Self-Paced
• Paid Course

Customer Support Skills

3624 ratings at Udemy

Get trained in the basic skills required to be successful in customer support

• Udemy
• 39 minutes
• Self-Paced
• Free Online Course

Core Project Management Process

2 ratings

Learn small project management with our Core Project Management Process (CPMP) and Agile CPMP courses! Adapt traditional methods to cope with current challenges. Best for managing small to medium projects with a mix of formal discipline and agile flexibi…

• edX
• 4 weeks, 1-3 hours/week
• Self-Paced
• Free Online Course (Audit)

Project Management Professional (PMP)

3607 ratings at Udemy

60 PDU PMI PMP Certificate Exam Prep by PMBOK 8, PMBOK7 and PMBOK6

• Udemy
• 2 days 16 hours 12 minutes
• Self-Paced
• Paid Course

I.T. Project Management for Beginners: A Step-by-Step Guide

3613 ratings at Udemy

Acquire the core project management skills and techniques to be immediately effective in delivering I.T. projects.

• Udemy
• 2 hours 52 minutes
• Self-Paced
• Paid Course

Production for Management Consultants and Business Analysts

3515 ratings at Udemy

A practical guide on how to improve production and operations in a firm and analyze potential savings in Excel

• Udemy
• 5 hours
• Self-Paced
• Paid Course

Professional Diploma in Project Management

3408 ratings at Udemy

Professional Diploma in Project Management. Introduction to main areas of project management, tools of project manager

• Udemy
• 2 hours 27 minutes
• Self-Paced
• Paid Course

Process Capability Analysis

3473 ratings at Udemy

Master Cp, Cpk, Pp, and Ppk to Meet Customer Specs and Improve Process Performance

• Udemy
• 6 hours 45 minutes
• Self-Paced
• Paid Course

Customer Service Training: How to Handle Upset Customers

3471 ratings at Udemy

Learn practical strategies to calm upset customers, defuse tense situations, and build long-term customer trust.

• Udemy
• 1 hour 59 minutes
• Self-Paced
• Paid Course