Customer Engagement Courses and Certifications

Must-Have Skills (Training) for Virtual Assistants

8889 ratings at Udemy

Get training for the most frequently requested services (+ free delegation eBook and TONS of templates and scripts).

• Udemy
• 4 hours 43 minutes
• Self-Paced
• Paid Course

Conflict Resolution and De-Escalation for Upset Customers

8696 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 9 hours 50 minutes
• Self-Paced
• Paid Course

CVS Health Credential

CVS Health Retail Customer Service

464 ratings at Coursera

Prepare for a retail customer service career with hands-on training in communication, conflict resolution, and transaction processing. Gain practical skills through simulations and projects to excel in customer-focused roles.

• Coursera
• 8 weeks, 10 hours/week
• Self-Paced
• Paid Course

Certified Lean Specialist | Lean Management (Accredited)

8029 ratings at Udemy

Lean Management | Lean Manufacturing | Lean in Service | Lean Specialist | Lean Certification | Lean Part 1 | Earn PDUs

• Udemy
• 3 hours 48 minutes
• Self-Paced
• Paid Course

Introduction to Business Analysis

446 ratings at Coursera

Master the fundamentals of business analysis, from stakeholder engagement to digital transformation. Learn essential tools, techniques, and real-world applications while preparing for a career as a Business Analyst.

• Coursera
• 13 hours 30 minutes
• Self-Paced
• Paid Course

Project Valuation and the Capital Budgeting Process

243 ratings at Coursera

Learn to evaluate engineering projects using NPV, IRR, and payback analysis. Explore capital budgeting, risk mitigation, and the impacts of depreciation, taxes, inflation, and foreign exchange on project viability.

• Coursera
• 17 hours 26 minutes
• Self-Paced
• Paid Course

Coursera Credential

AI-Powered Business Analysis: Excel, KPIs & GenAI

444 ratings at Coursera

Master Excel, KPIs, and GenAI to revolutionize business analysis with automated insights, advanced statistics, and AI-powered visualizations for strategic decision-making.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 7 courses

Customer Service Training: Empathy and Active Listening

7660 ratings at Udemy

Transform Your Customer Service in Just 7 Days! Microlearning for Busy Customer Support Professionals and Teams

• Udemy
• 1 hour 7 minutes
• Self-Paced
• Paid Course

Excel Skills for Business: Essentials

8 ratings

Master Excel essentials: navigate interface, perform calculations, format professionally, and create data visualizations. Gain a solid foundation for advanced skills through hands-on problem-solving with real business scenarios.

• Coursera
• 1 day 1 hour 49 minutes
• Self-Paced
• Paid Course

Biotech — From Science to Business

35 ratings

Bringing a biotech innovation to the market requires a shift from science to business. Learn how to define a strategy for success.

• edX
• 4 weeks, 3-4 hours/week
• Self-Paced
• Free Online Course (Audit)

Project Management : the Fundamentals

7352 ratings at Udemy

Master the basics of project management. Discover the steps to manage your projects effectively.

• Udemy
• 3 hours 5 minutes
• Self-Paced
• Paid Course

What Is Business Analysis for Information Technology (IT)

3791 ratings at Udemy

An Overview of Business Analysis Activities and Current Business Analysis Techniques

• Udemy
• 1 hour 6 minutes
• Self-Paced
• Free Online Course

Comparing Agile vs Waterfall Project Management

7142 ratings at Udemy

Which Project Management method is best between Agile and Waterfall?

• Udemy
• 2 hours 11 minutes
• Self-Paced
• Paid Course

Introduction to Project Management

Dive into project management fundamentals through a real-world Agile scenario, creating professional artifacts like project charters and roadmaps while developing essential leadership and communication skills for career advancement.

• Coursera
• 11 hours 46 minutes
• Self-Paced
• Free Online Course (Audit)

Customer Experience (CX) in Industry 4.0

6954 ratings at Udemy

Creating an engaging and rich Customer Experience (CX) in Industry 4.0

• Udemy
• 16 hours 36 minutes
• Self-Paced
• Paid Course