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CodeSignal

Following Through on Commitments with Action

via CodeSignal

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Overview

Develop habits for long-term customer trust by managing expectations, recovering from lapses with integrity, and using feedback for continuous improvement.

Syllabus

  • Unit 1: Confirming and Clarifying Commitments
    • Repeating Back To Move Forward
    • Clarifying Customer Expectations
    • Leaving Ambiguity Out of Next Steps
  • Unit 2: Delivering on Time and With Intention
    • Following Through On The "Small" Things
    • Over-Communicating When Progress Slows
    • Delivering Without Overpromising
  • Unit 3: Proactively Closing the Loop
    • Proactively Closing the Customer Loop
    • Skillful Customer Engagement
    • Reinforcing Continued Availability
  • Unit 4: Strengthening Trust Through Consistency
    • Building Trust Through Consistent Service
    • Communicating Feedback Effectively
    • Sharing Meaningful Feedback with Your Team

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