Customer Engagement Courses and Certifications

Practical Project Management for Managers and First Time PMs

5207 ratings at Udemy

Learn Project management so you can deliver your next project be on time, on budget, and to requirements.

• Udemy
• 3 hours 17 minutes
• Self-Paced
• Paid Course

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Tableau

Introduction to Business Analytics

497 ratings at Coursera

Learn foundational Tableau and business analytics skills, including data analytics lifecycle, project management, and data literacy. Gain essential knowledge for entry-level business intelligence analyst roles.

• Coursera
• 14 hours 38 minutes
• Self-Paced
• Paid Course

Business Analysis: Working with Use Cases

9894 ratings at Udemy

An introductory course on use case modeling for Business Analysts or those looking to transition into a BA role.

• Udemy
• 2 hours 6 minutes
• Self-Paced
• Paid Course

Beyond the Financials: Insights, Analysis and Valuations

19 ratings at Coursera

Develop critical financial analysis skills to interpret reports, forecast statements, and value firms using both GAAP and non-GAAP data for informed decision-making.

• Coursera
• 11 hours 29 minutes
• Self-Paced
• Paid Course

FAST CLASS: Build a Customer Journey Map that Drives Engagement

FAST CLASS: Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Kirke

• CreativeLive
• 1 hour 22 minutes
• Self-Paced
• Paid Course

Agile Project Management: Agile, Scrum, Kanban & XP

9051 ratings at Udemy

150,000+ Students, Learn everything you need to know to get started with Agile Project Management, Scrum, Kanban & XP

• Udemy
• 5 hours 40 minutes
• Self-Paced
• Paid Course

Project Management Fundamentals: Project Charter- Business Case

Learn the fundamentals of business case development and project charters. Gain skills to define project goals, analyze data, and present compelling cases to stakeholders, setting the foundation for effective project management and strategic decision-maki…

• edX
• 8 weeks, 8-10 hours/week
• Self-Paced
• Free Online Course (Audit)

Project Management Fundamentals: Triple Constraints (Scope, Schedule, and Cost)

Master the Triple Constraints of project management: scope, schedule, and cost. Learn practical tools and techniques to define boundaries, manage schedules, and control costs for successful project delivery.

• edX
• 6 weeks, 8-10 hours/week
• Self-Paced
• Free Online Course (Audit)

Customer Service English Essentials

9578 ratings at Udemy

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

• Udemy
• 6 hours 45 minutes
• Self-Paced
• Paid Course

Proven Scrum Master Certification Training For Agile 2025

9217 ratings at Udemy

Scrum Master Training + 160 Mock Exam Questions Like PSM I & CSM (unofficial) with 1st Sprint Demo, AI ChatGPT for Agile

• Udemy
• 8 hours 39 minutes
• Self-Paced
• Paid Course

Project Execution and Control

66 ratings at Coursera

Learn tools and techniques for successful project execution in both waterfall and agile approaches. Gain skills in planning, progress tracking, project closure, and Scrum methodology for dynamic project management.

• Coursera
• 21 hours 50 minutes
• Self-Paced
• Paid Course

Business Analysis: Functional & Non-Functional Requirements

9214 ratings at Udemy

Learn Requirements Decomposition / Drill-Down Techniques, Then Judge If AI Output is Right, Wrong, or Just Sounds Good

• Udemy
• 1 hour 36 minutes
• Self-Paced
• Paid Course

The Complete Business Analysis Fundamentals Course + CERT

9077 ratings at Udemy

Business Analysis CERTIFICATION: Business Analysis Course to Become a Business Analyst & kick-start your BA Career

• Udemy
• 15 hours 46 minutes
• Self-Paced
• Paid Course

Conduct a Strategy Analysis using Business Analysis

8967 ratings at Udemy

Use business analysis techniques to create and recommend the best strategies and solutions! - ECBA/CCBA/CBAP endorsed

• Udemy
• 7 hours 51 minutes
• Self-Paced
• Paid Course