Customer Engagement Courses and Certifications

Discover SAP Customer Data Platform fundamentals, identity resolution, data ingestion, customer insights, and engagement strategies for enhanced customer experiences.

• SAP Learning
• 4 hours 55 minutes
• On-Demand
• Free Online Course

Set up and use the sales accelerator capabilities in Dynamics 365 Sales

Optimize sales processes with Dynamics 365 Sales accelerator. Set up workspaces, create sequences, manage segments, automate assignments, and engage customers through text messaging for enhanced productivity and effectiveness.

• Microsoft Learn
• 4 hours 28 minutes
• On-Demand
• Free Online Course

Data Driven: Harnessing Data and AI to Reinvent Customer Engagement (getAbstract Summary)

81 ratings at LinkedIn Learning

Learn how technology can support marketing in the digital era, in this audio-only summary of the popular book by Tom Chavez, Vivek Vaidya, and Chris O’Hara.

• LinkedIn Learning
• 14 minutes
• On-Demand
• Free Trial Available

Build a Customer Journey Map that Drives Engagement

3 ratings at CreativeLive

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• Paid Course

Master the onboarding process for SAP Emarsys platform, covering implementation guidance, resource management, support systems, and best practices for successful customer engagement deployment.

• SAP Learning
• 2 hours 11 minutes
• On-Demand
• Free Online Course

Explore the core capabilities of Microsoft Dynamics 365 customer engagement apps

Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Project Operations

• Microsoft Learn
• 1 hour 7 minutes
• On-Demand
• Free Online Course

Manage customer engagement and shopping experience in Dynamics 365 Commerce

Managing customer engagement and improving the shopping experience helps consumers make better purchase decisions and build loyalty for the retailer's brands which ultimately leads to increased revenue.

• Microsoft Learn
• 3 hours 16 minutes
• On-Demand
• Free Online Course

Instagram Marketing: Complete Guide To Instagram Growth

37417 ratings at Udemy

Attract Hyper-Targeted Instagram Followers, Convert Followers to Paying Customers, & Expand your Brand Using Instagram

• Udemy
• 7 hours 41 minutes
• On-Demand
• Paid Course

Kevin Stratvert

Mailchimp Tutorial - Email Marketing and Customer Engagement Basics 2024

Master email marketing essentials with Mailchimp - from capturing contacts and creating newsletters to setting up automated customer engagement sequences for effective business communication.

• YouTube
• 14 minutes
• On-Demand
• Free Video

SXSW

Leveling Up Through Customer Engagement

Explore strategies for building and maintaining engaged gaming communities, focusing on personalization, social engagement, and innovative retention tactics in the evolving video game industry.

• YouTube
• 53 minutes
• On-Demand
• Conference Talk

Web Summit

Engaging Audiences with Short Attention Spans - Customer Engagement Strategies

Discover strategies for engaging audiences with short attention spans, leveraging social media platforms, and adapting to post-pandemic marketing trends in this insightful talk by Hootsuite's CMO.

• YouTube
• 19 minutes
• On-Demand
• Free Video

Toronto Machine Learning Series (TMLS)

Leveraging ML Recommendation Models to Improve Customer Engagement

Explore personalization in retail using Amazon Personalize. Learn about ML-powered recommendation systems, real-time personalized experiences, and their impact on customer engagement.

• YouTube
• 1 hour 6 minutes
• On-Demand
• Free Video

Devoxx

From AI Conversations to Data-Driven Decisions - Unlocking the Future of Customer Engagement

Explore how AI assistant Tobi leverages machine learning, data engineering, and analytics to predict customer needs and deliver personalized offers through integrated backend systems.

• YouTube
• 42 minutes
• On-Demand
• Free Video

AWS Events

Revolutionizing Customer Engagement in the Insurance Industry with Cloud Technology

Discover how Kyobo Lifeplanet Life Insurance leverages AWS to transform insurance customer engagement through their 365 Planet digital platform, creating an innovative ecosystem beyond traditional offerings.

• YouTube
• 17 minutes
• On-Demand
• Free Video

AWS Events

Accelerate New Customer Engagement and Revenue Growth

Discover AWS Partner strategies for customer acquisition, growth, and retention. Learn best practices, programs, and co-sell approaches to scale from small businesses to enterprises.

• YouTube
• 46 minutes
• On-Demand
• Free Video