Generative AI for Customer Service with Microsoft 365 Copilot Professional Certificate

Elevate your customer service game with generative AI. In this learning path, dive into the world of generative AI, Microsoft 365 Copilot, and AI-driven customer journey mapping. Learn to craft effective prompts, address customer issues with ease, and transform daily workflows to deliver exceptional service. Tune in, pass the exam, and earn your certificate.

Enhance customer interactions with generative AI.
Leverage Copilot to streamline service workflows.
Create AI-driven customer journey maps.

Syllabus

Courses under this program:
Course 1: Using AI for Customer Service Managers
-Learn how to implement and manage AI-powered customer service solutions to improve customer satisfaction, streamline operations, and drive long-term business growth.

Course 2: Generative AI for Sales and Services Professionals
-Learn how sales and services professionals can integrate AI into their workflows.

Course 3: Customer Journey Mapping with Generative AI
-Boost your sales, marketing, and customer experience results with AI-powered funnels.

Course 4: What Is Microsoft Copilot? An Overview of Microsoft’s AI Tools
-Learn about Microsoft's AI-powered Copilot and discover the different subscription options available.

Course 5: Learning Microsoft 365 Copilot for Work
-Enable Microsoft’s AI assistant inside of Word, Excel, Outlook, Teams, and PowerPoint through Microsoft 365 Copilot, a powerful add-on for Microsoft 365 Business and Enterprise users.

Course 6: Microsoft Copilot: The Art of Prompt Writing
-Unlock the power of Microsoft Copilot by crafting effective prompts across M365 applications.

Course 7: Copilot for Service: Helpful Tips for Customer Service Agents
-Speed up your customer service workflows with Microsoft Copilot for Service.