IBM Systems Analyst

IBM via Coursera Professional Certificate

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Demand for systems analysts is growing much faster than the average for all occupations (US Bureau of Labor Statistics). Professionals with the right skills are in high demand! This IBM Professional Certificate gives you the job-aligned skills employers are looking for in just 4 months. Systems analysts evaluate, design, and improve computer systems and business processes to help an organization operate more effectively. During this program, you’ll explore the role of a systems analyst. Through hands-on practice in systems analysis, process modeling, and requirements gathering, you’ll learn to identify business needs, map workflows, and support the design of IT solutions that make an impact. You’ll use tools like Excel, Cognos, and data modeling techniques—while learning to create documentation and visualize processes. You’ll discover how systems analysts support agile projects, contribute to change management efforts, and keep teams aligned through stakeholder and risk management strategies. You’ll explore system design, testing, and maintenance—and get familiar with how generative AI is shaping solution development. Additionally, you’ll prepare for the Certified Information Systems Auditor (CISA) professional certification exam. Plus, you’ll complete a capstone project that mirrors the real-world challenges analysts solve. Great for interviews! If you’re looking to have the job-ready skills you need to kickstart your career in systems analysis, enroll today

Syllabus

Course 1: Introduction to Systems Analysis
Course 2: Project, Stakeholder, and Requirements Management Fundamentals
Course 3: Business Process Modeling, Analysis, and Improvement
Course 4: Data Visualization and Dashboards with Excel and Cognos
Course 5: Information Technology (IT) Fundamentals for Everyone
Course 6: IT Systems Design and Analysis
Course 7: Software Testing, Deployment, and Maintenance Strategies
Course 8: Systems Analyst Capstone Project
Course 9: Generative AI: Advancing Systems Analysis & Architecture

Courses

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15 hours 45 minutes
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Learn how to create data visualizations and dashboards using spreadsheets and analytics tools. This course covers some of the first steps for telling a compelling story with your data using various types of charts and graphs. You'll learn the basics of visualizing data with Excel and IBM Cognos Analytics without having to write any code. You'll start by creating simple charts in Excel such as line, pie and bar charts. You will then create more advanced visualizations with Treemaps, Scatter Charts, Histograms, Filled Map Charts, and Sparklines. Next you’ll also work with the Excel PivotChart feature as well as assemble several visualizations in an Excel dashboard. This course also teaches you how to use business intelligence (BI) tools like Cognos Analytics to create interactive dashboards. By the end of the course you will have an appreciation for the key role that data visualizations play in communicating your data analysis findings, and the ability to effectively create them. Throughout this course there will be numerous hands-on labs to help you develop practical experience for working with Excel and Cognos. There is also a final project in which you’ll create a set of data visualizations and an interactive dashboard to add to your portfolio, which you can share with peers, professional communities or prospective employers.
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19 hours 12 minutes
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This course will guide you through fundamental concepts and skills to confidently navigate various aspects of IT and the digital world. You will be introduced to the vast field of IT, covering a wide range of topics to build your IT knowledge. You will delve into hardware, operating systems technology, software, programming, databases, networking, storage, cybersecurity, cloud computing, and support and operations. Designed to summarize the IT Fundamentals and Cloud specialization courses, this course is ideal for individuals seeking non-IT practitioner roles, such as project managers. It provides essential insights into the IT field, equipping you to collaborate effectively with IT teams and make informed decisions within your role. Each lesson contains materials such as hands-on labs and interactive activities to practice your newfound skills, glossaries to help you learn new vocabulary, as well as practice and graded quizzes to assess what you’ve learned. If you seek a non-technical role in the IT industry, this course provides you with a strong foundation so you can thrive in the ever-evolving IT landscape.
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15 hours 43 minutes
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Prepare to get hands-on using tools and strategies to design, analyze, and evaluate IT systems with confidence! During this course, you’ll explore how to connect technology with business needs and dive into practical projects using techniques such as data flow diagrams, entity-relationship diagrams, and Unified Modeling Language (UML) to map and improve real-world systems. As you progress, you'll investigate how system architecture, technical workflows, and enterprise tools such as ERP and CRM shape business operations. You'll sharpen your ability to spot inefficiencies, evaluate solutions, and assess feasibility and risk to support smart decision-making. Plus, by combining structured and object-oriented design methods with business process modeling, you'll strengthen your skills to turn user needs into effective, workable solutions. Whether you're starting a career in systems analysis or enhancing your current IT expertise, this course will help you become a key contributor in delivering scalable, user-focused technology solutions. Enroll today and power up your resume with the IT systems design and analysis skills businesses are actively looking for!
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9 hours 26 minutes
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The demand for systems analysts is consistently strong and growing by double digits (US Bureau of Labor Statistics). If you’re looking to start a career in systems analysis, you have a lot to look forward to. This course gives non-technical professionals and business graduates the ideal introduction to the field. In just 4 weeks, you’ll build a solid foundational understanding of the role, responsibilities, and skills required to build a rewarding career in systems analysis. During the course, you’ll look at key concepts such as system development life cycle (SDLC), requirement gathering, process modeling, and feasibility analysis. You’ll explore methodologies, such as Agile and Waterfall, and discover essential tools for system documentation and design. You’ll learn to identify system issues and consider their impact on business processes. Plus, you’ll enhance your problem-solving, critical thinking, and communication skills, helping you to bridge the gap between business needs and technical solutions. To make your learning more engaging and practical, the course also includes podcasts, a role-play activity with an AI persona, and a dialogue with Coursera Coach. If you’re looking to kick off your journey to becoming the go-to Systems Analyst employers need, enroll today and get the best start!
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13 hours 44 minutes
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Organizations need skilled systems professionals who can lead software testing, deployment, and maintenance efforts that ensure quality and reliability. This IBM course equips existing and aspiring Systems Architects, Solutions Architects, Systems Analysts, Software Engineers, IT Managers, Product Managers, Release Managers, QA Managers, and Business Analysts with the frameworks and coordination skills needed to deliver stable, production-ready systems. During the course, you’ll learn to design effective test plans and traceability matrices, ensure testing coverage, and coordinate user acceptance testing (UAT) across teams. Through hands-on exercises, you’ll develop deployment checklists, manage CI/CD workflows, validate data migration, and apply risk management techniques for successful releases. You’ll also explore non-functional requirements (NFRs)—including performance optimization, scalability, and reliability—to strengthen post-deployment system health and business continuity. If you want to build the in-demand skills for testing and release management, monitoring post-deployment performance, and maintaining software lifecycle excellence through continuous improvement, enroll today!
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17 hours 2 minutes
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Demonstrate your job-ready skills in this portfolio-worthy capstone course, where you’ll apply your systems analysis, data management, and project management skills to design and evaluate real-world business systems. During this project, you’ll apply systems analysis methodologies to streamline business processes, data management, and system integration. Through hands-on labs, you’ll use requirements gathering techniques, create process models using UML diagrams, design relational databases, and build interactive dashboards using Tableau or Cognos. As you work, you’ll demonstrate your end-to-end systems analysis skills in stakeholder management, data security, and meeting compliance requirements. Plus, you’ll apply your knowledge to business requirements documentation, process modelling, and deployment using CI/CD pipelines. By the end of the course, you'll have a comprehensive capstone project that demonstrates your systems analyst expertise in addressing real organizational challenges in business process improvement. Enroll today to complete a capstone project that gives you valuable practical experience you can talk about in interviews!
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12 hours 44 minutes
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Are you a Systems Analyst, IT Systems Architect, Software Architect, or a Solutions Architect and keen to use generative AI (GenAI) to enhance how you analyze and design systems, define solution requirements, and share technical insights? In this course, you’ll learn how to craft prompts and apply AI-driven requirement extraction to convert unstructured inputs, such as stakeholder interviews, emails, and process notes, into structured documentation, including user stories, use cases, system requirements, and acceptance criteria. You’ll gain hands-on experience generating and refining BPMN diagrams, system architecture workflows, process flowcharts, and customer journey maps using AI-powered modeling tools. You'll use GenAI to produce solution design assets such as business rules, architecture summaries, impact assessments, and stakeholder-ready briefs. Plus, you'll explore practical integration of AI into platforms such as Jira, Confluence, Miro, and Power BI to enhance collaboration, traceability, and efficiency across solution design lifecycles. If you’re looking to develop job-ready skills in system analysis, solution clarity, and stakeholder alignment using GenAI, enroll today and become the future-ready architect businesses need.
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11 hours 21 minutes
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Ready to fire up your project management, business communication, requirements elicitation, and stakeholder engagement skills? This course is ideal for non-project management professionals who need these skills to be successful in their jobs. It is beneficial for roles such as business managers, operations managers, team leads, business analysts, systems analysts, systems architects, solution architects, management consultants, and a variety of other business or IT professionals, or those aspiring to start careers in these fields. During the course, you’ll explore the essentials of project initiation, stakeholder engagement, and requirements gathering. Plus, you’ll dive into foundational tools such as stakeholder registers, RACI charts, Gantt charts, communication and engagement plans, Agile frameworks, user stories, and prioritization methods such as MoSCoW and weighted matrices. Additionally, you’ll look at how generative AI can support requirements elicitation, enhance collaboration, and improve project outcomes. And through videos, AI-powered dialogues and role plays, and labs, you’ll build confidence in identifying stakeholders, documenting and prioritizing requirements, planning projects, and using generative AI to enhance collaboration and project outcomes. If you’re keen to strengthen your project management skills and work more effectively, enroll today!
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12 hours 44 minutes
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Poor management practices cost the global economy $8.8 trillion, or about 9% of world GDP! (Gallup) This course builds job-ready skills in business process modeling, analysis, and improvement that businesses desperately need; no prior experience required. Designed for professionals and aspiring managers, this course builds your practical knowledge of how Lean, Six Sigma, and systems thinking can analyze and enhance how work gets done. Through activities such as podcasts and AI-enabled role-plays, you will model and map processes, identify inefficiencies, and apply proven methods to improve performance, communication, and collaboration across teams. Plus, through real-world scenarios and a final project, you’ll design and document a complete business process model and narrative. By the end, you’ll be ready to contribute to process improvement initiatives and pursue certifications such as CompTIA Project+, ASQ CQIA, or AIGPE Process Mapping Specialist. Enroll today to strengthen your analytical skills and accelerate your career in business analysis and operations management.