IBM Systems Analyst

IBM via Coursera Professional Certificate

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Demand for systems analysts is growing much faster than the average for all occupations (US Bureau of Labor Statistics). Professionals with the right skills are in high demand! This IBM Professional Certificate gives you the job-aligned skills employers are looking for in just 4 months. Systems analysts evaluate, design, and improve computer systems and business processes to help an organization operate more effectively. During this program, you’ll explore the role of a systems analyst. Through hands-on practice in systems analysis, process modeling, and requirements gathering, you’ll learn to identify business needs, map workflows, and support the design of IT solutions that make an impact. You’ll use tools like Excel, Cognos, and data modeling techniques—while learning to create documentation and visualize processes. You’ll discover how systems analysts support agile projects, contribute to change management efforts, and keep teams aligned through stakeholder and risk management strategies. You’ll explore system design, testing, and maintenance—and get familiar with how generative AI is shaping solution development. Additionally, you’ll prepare for the Certified Information Systems Auditor (CISA) professional certification exam. Plus, you’ll complete a capstone project that mirrors the real-world challenges analysts solve. Great for interviews! If you’re looking to have the job-ready skills you need to kickstart your career in systems analysis, enroll today

Syllabus

Course 1: Introduction to Systems Analysis
Course 2: Project, Stakeholder, and Requirements Management Fundamentals
Course 3: Business Process Modeling, Analysis, and Improvement
Course 4: Data Visualization and Dashboards with Excel and Cognos
Course 5: Information Technology (IT) Fundamentals for Everyone
Course 6: IT Systems Design and Analysis
Course 7: Software Testing, Deployment, and Maintenance Strategies
Course 8: Systems Analyst Capstone Project
Course 9: Generative AI: Advancing Systems Analysis & Architecture

Courses

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15 hours 45 minutes
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Learn how to create data visualizations and dashboards using spreadsheets and analytics tools. This course covers some of the first steps for telling a compelling story with your data using various types of charts and graphs. You'll learn the basics of visualizing data with Excel and IBM Cognos Analytics without having to write any code. You'll start by creating simple charts in Excel such as line, pie and bar charts. You will then create more advanced visualizations with Treemaps, Scatter Charts, Histograms, Filled Map Charts, and Sparklines. Next you’ll also work with the Excel PivotChart feature as well as assemble several visualizations in an Excel dashboard. This course also teaches you how to use business intelligence (BI) tools like Cognos Analytics to create interactive dashboards. By the end of the course you will have an appreciation for the key role that data visualizations play in communicating your data analysis findings, and the ability to effectively create them. Throughout this course there will be numerous hands-on labs to help you develop practical experience for working with Excel and Cognos. There is also a final project in which you’ll create a set of data visualizations and an interactive dashboard to add to your portfolio, which you can share with peers, professional communities or prospective employers.
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19 hours 12 minutes
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This course will guide you through fundamental concepts and skills to confidently navigate various aspects of IT and the digital world. You will be introduced to the vast field of IT, covering a wide range of topics to build your IT knowledge. You will delve into hardware, operating systems technology, software, programming, databases, networking, storage, cybersecurity, cloud computing, and support and operations. Designed to summarize the IT Fundamentals and Cloud specialization courses, this course is ideal for individuals seeking non-IT practitioner roles, such as project managers. It provides essential insights into the IT field, equipping you to collaborate effectively with IT teams and make informed decisions within your role. Each lesson contains materials such as hands-on labs and interactive activities to practice your newfound skills, glossaries to help you learn new vocabulary, as well as practice and graded quizzes to assess what you’ve learned. If you seek a non-technical role in the IT industry, this course provides you with a strong foundation so you can thrive in the ever-evolving IT landscape.
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21 hours 2 minutes
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Business analysis is the strategic key to solving business challenges. By turning data and insights into actionable solutions that align with organizational goals, professionals with strong business analysis skills are in high demand. During this course, you’ll master various tools and techniques and gain a comprehensive understanding of the Business Analysis Body of Knowledge (BABOK) framework. You’ll explore stakeholder analysis and gap analysis. You’ll look at advanced process modeling techniques like BPMN and Swimlane diagrams. You’ll build your knowledge of tools like Visio and Lucidchart. Plus, you’ll learn how to manage functional and non-functional requirements with prioritization techniques like MoSCoW and Kano model. Throughout this course, you'll gain practical experience through hands-on labs and complete a final project. In this project, you'll develop detailed requirements for an e-bike rental startup and present a summary of the six knowledge areas of the BABOK framework. Ready to boost your resume and build the business analysis skills employers are looking for? ENROLL TODAY and start your journey toward a successful career in business analysis!
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20 hours 25 minutes
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Strong stakeholder and project management skills enable successful business analysts to bridge communication gaps, manage expectations, and guide initiatives to meet business goals. This course gives existing and aspiring business analysts critical skills for career success. During this course, you’ll look at the fundamental principles of project management and explore techniques for effective stakeholder analysis. You’ll learn about crucial components of project management, including defining project objectives, allocating resources, developing communication strategies, and mitigating risks. Plus, you’ll gain insights from practitioners on industry-fit tools and strategies for managing projects and stakeholders. Through interactive online labs, you’ll gain hands-on experience applying your new skills. You’ll also complete a final project that simulates a real-world scenario, such as relaunching an existing website.   If you’re looking to develop highly sought-after skills that can transform your business analysis career, ENROLL TODAY. Build the skills employers are looking for. No prior business analysis or project management experience is required.
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15 hours 43 minutes
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Prepare to get hands-on using tools and strategies to design, analyze, and evaluate IT systems with confidence! During this course, you’ll explore how to connect technology with business needs and dive into practical projects using techniques such as data flow diagrams, entity-relationship diagrams, and Unified Modeling Language (UML) to map and improve real-world systems. As you progress, you'll investigate how system architecture, technical workflows, and enterprise tools such as ERP and CRM shape business operations. You'll sharpen your ability to spot inefficiencies, evaluate solutions, and assess feasibility and risk to support smart decision-making. Plus, by combining structured and object-oriented design methods with business process modeling, you'll strengthen your skills to turn user needs into effective, workable solutions. Whether you're starting a career in systems analysis or enhancing your current IT expertise, this course will help you become a key contributor in delivering scalable, user-focused technology solutions. Enroll today and power up your resume with the IT systems design and analysis skills businesses are actively looking for!
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9 hours 26 minutes
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The demand for systems analysts is consistently strong and growing by double digits (US Bureau of Labor Statistics). If you’re looking to start a career in systems analysis, you have a lot to look forward to. This course gives non-technical professionals and business graduates the ideal introduction to the field. In just 4 weeks, you’ll build a solid foundational understanding of the role, responsibilities, and skills required to build a rewarding career in systems analysis. During the course, you’ll look at key concepts such as system development life cycle (SDLC), requirement gathering, process modeling, and feasibility analysis. You’ll explore methodologies, such as Agile and Waterfall, and discover essential tools for system documentation and design. You’ll learn to identify system issues and consider their impact on business processes. Plus, you’ll enhance your problem-solving, critical thinking, and communication skills, helping you to bridge the gap between business needs and technical solutions. To make your learning more engaging and practical, the course also includes podcasts, a role-play activity with an AI persona, and a dialogue with Coursera Coach. If you’re looking to kick off your journey to becoming the go-to Systems Analyst employers need, enroll today and get the best start!
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13 hours 44 minutes
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Organizations need skilled systems professionals who can lead software testing, deployment, and maintenance efforts that ensure quality and reliability. This IBM course equips existing and aspiring Systems Architects, Solutions Architects, Systems Analysts, Software Engineers, IT Managers, Product Managers, Release Managers, QA Managers, and Business Analysts with the frameworks and coordination skills needed to deliver stable, production-ready systems. During the course, you’ll learn to design effective test plans and traceability matrices, ensure testing coverage, and coordinate user acceptance testing (UAT) across teams. Through hands-on exercises, you’ll develop deployment checklists, manage CI/CD workflows, validate data migration, and apply risk management techniques for successful releases. You’ll also explore non-functional requirements (NFRs)—including performance optimization, scalability, and reliability—to strengthen post-deployment system health and business continuity. If you want to build the in-demand skills for testing and release management, monitoring post-deployment performance, and maintaining software lifecycle excellence through continuous improvement, enroll today!
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13 hours 13 minutes
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In this capstone project, you’ll apply your systems analysis expertise to solve a real-world business challenge from start to finish. By integrating skills in requirements gathering, process modeling, and IT solution design, you’ll develop a comprehensive proposal that bridges technology and organizational needs. Through hands-on deliverables—including stakeholder-aligned requirements documents, data visualizations, and technical specifications—you’ll demonstrate your ability to transform business problems into actionable IT solutions. What makes this project unique is its emphasis on realistic constraints and stakeholder dynamics. You’ll learn to balance technical feasibility with business objectives, incorporate feedback iteratively, and present your solution persuasively—just as you would in a professional setting. The course mirrors industry workflows, using tools like UML diagrams, BPMN, or user stories (depending on your focus) to create portfolio-ready artifacts. Whether you’re preparing for a systems analyst role or upskilling in IT design, this project will give you the confidence to deliver end-to-end solutions that drive measurable impact.