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University of Cape Town

Negotiation and Conflict Resolution

University of Cape Town via GetSmarter

Overview

Develop the art of resolving disputes and crafting persuasive solutions by engaging in practical negotiation simulations.

On completion of this course, you’ll walk away with: The ability to identify the causes of workplace conflict and recommend sustainable solutions. The skills to negotiate agreements with confidence and communicate persuasively in business environments. Tools to navigate complex ethical issues and social differences in negotiation contexts. The expertise to design an appropriate dispute resolution system for your organisation. Unlimited access to edX's Career Engagement Network, offering you exclusive resources and events to support your professional journey and drive your career forward.

Syllabus

  • Orientation module: Welcome to your Online Campus
  • Module 1: Diagnosing conflict
  • Module 2: Negotiation strategies for an effective deal
  • Module 3: Understanding negotiation parties and dynamics
  • Module 4: Ethics and relationships in negotiation
  • Module 5: Choosing dispute resolution mechanisms
  • Module 6: Maximising your business impact

Taught by

David Woolfrey

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