In this course, learners will develop the skills to integrate informal coaching into everyday conversations, ask insightful questions, practice patience to allow reflection, and show empathy to validate other’s experiences. By mastering these techniques, learners will foster a culture of growth, support, and continuous improvement within their team.
Overview
Syllabus
- Unit 1: Coaching Moments in Everyday Conversations
- Coaching in One-On-One Meetings
- Coaching Feedback Conversations
- Integrating Coaching into Forecast Updates
- Unit 2: Ask Questions Instead of Giving Advice
- Guiding Problem-Solving with Questions
- Resist Providing Solutions
- Encourage Independent Thinking
- Unit 3: Practice Patience to Allow Space for Reflection
- Embracing Silence in Coaching
- Patience in Leadership Conversations
- Being Open to Uncertainty
- Unit 4: Show Empathy to Validate Experiences
- Using Empathetic Language
- Sharing Personal Experiences
- Paraphrasing to Show Empathy