Service Management Courses and Certifications

IT service operations and Service Desk management

6212 ratings at Udemy

Improve Service Desk and IT support processes and service functions. Better preparation for the professional exam.

• Udemy
• 3 hours 1 minute
• Self-Paced
• Paid Course

Linux Plumbers Conference

Service Management and systemd - Meeting 1 & 2

Explore service management and systemd in Linux systems through expert discussions and technical deep dives at this conference session.

• YouTube
• 3 hours 45 minutes
• Self-Paced
• Conference Talk

ISO/IEC 20000-1:2018. Service management system

4942 ratings at Udemy

Understand the requirements for a service management system according to ISO/IEC 20000-1

• Udemy
• 3 hours 15 minutes
• Self-Paced
• Paid Course

Conflict Management and De-Escalation in Customer Service

3548 ratings at Udemy

Customer Support Training | Customer Success | Customer Experience | Customer Relationship Management | Client Success

• Udemy
• 3 hours 4 minutes
• Self-Paced
• Paid Course

LF Networking

Non-RealTime RIC: Service Management & Exposure and rApp Management

Explore Non-RealTime RIC technology, focusing on Service Management & Exposure and rApp Management fundamentals in telecommunications networks.

• YouTube
• 21 minutes
• Self-Paced
• Free Video

Tech Field Day

Celona Orchestrator with AI - Automated Service Management

Discover how Celona applies AI to automate network operations, from initial setup to monitoring, troubleshooting, and remediation in this demonstration by VP Puneet Shetty.

• YouTube
• 24 minutes
• Self-Paced
• Free Video

Introduction to IT Service Management using ServiceNow

Learn ServiceNow's IT Service Management platform, including key concepts, industry terms, and support desk processes. Gain foundational knowledge for career advancement and industry certifications.

• edX
• 3 weeks, 3-5 hours/week
• Self-Paced
• Free Online Course (Audit)

Customer Service to Customer Relationship Management

1077 ratings at Udemy

Master effective strategies to transform satisfied customers into passionate brand advocates, boosting revenue through sustained relationships and positive customer experiences.

• Udemy
• 1 hour 28 minutes
• Self-Paced
• Paid Course

Starweaver

Effective Service Innovation by Design in Hotel Management

12 ratings at Coursera

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 9 hours 59 minutes
• Self-Paced
• Paid Course

Introduction to Service Innovation and Management

Explore service innovation management in healthcare, focusing on process improvement, organizational culture, and data-driven decision-making to enhance customer experience and operational efficiency.

• Coursera
• 16 hours 18 minutes
• Self-Paced
• Paid Course

Engaging in Service Innovation and Management

Explore tools for healthcare service redesign, including process evaluation, change management, team dynamics, and leadership strategies. Apply concepts to real-world organizational challenges.

• Coursera
• 18 hours 15 minutes
• Self-Paced
• Paid Course

Coursera

ITSM Foundations: Optimizing IT Service Management

Master ITSM fundamentals and ServiceNow platform through hands-on practice with incidents, changes, service requests, and ITIL best practices for efficient IT operations.

• Coursera
• 3 hours 30 minutes
• Self-Paced
• Paid Course

Packt

Service Integration and Management (SIAM) Foundation

Master Service Integration and Management fundamentals to effectively coordinate multi-vendor IT environments, implement SIAM roadmaps, and optimize service delivery governance.

• Coursera
• 14 hours 26 minutes
• Self-Paced
• Conference Talk

Packt

Cloud Communications, Data Management, and Service Mesh

Master Kubernetes deployments with Helm, service meshes, and cloud-native communication patterns while implementing data management solutions using real-world tools.

• Coursera
• 13 hours 10 minutes
• Self-Paced
• Paid Course

Packt

Practical IT Service Management

Master IT service management with ITIL framework principles, covering incident, problem, and change management to optimize service delivery and align IT operations with business goals.

• Coursera
• 13 hours
• Self-Paced
• Paid Course