TimesPro Banking Program – Sales and Service Management serves as a stepping stone for aspiring bankers, providing them with the essential knowledge and skills required for success. The rigorous training ensures that participants gain valuable insights and practical experience while advancing their careers. Graduates who successfully complete the programme and meet the assessment criteria are considered for positions as Business Development Executives (BDE) at Axis Bank.

Intended audience

Business Development Executive

Prerequisites

Qualification - Gradudate; Age - less than 28 years; Work Experience: 0-9 Months

Assessment & certification

Assessment fee: Included — no extra fee
Assessment mode: Online
Assessment type: MCQ
Assessment provider: TimesPro
Certificate provider: Business Development Executive

Syllabus

Week 1: Role of a Business Development Executive
Week 2: Understanding career path, next roles, and long-term goals.
Week 3: Performing tasks to meet life and career goals.
Week 4: Banking Basics
Week 5: Understanding a bank's role and customer needs.
Week 6: Understanding relationships with individuals, small companies, retail shops, and large companies.
Week 7: Understanding the regulator for banks and their functions.
Week 8: Projecting Yourself Professionally
Week 9: Developing communication skills and confidence.
Week 10: Practicing grooming etiquette and body language.
Week 11: Products & Services
Week 12: Understanding savings and current accounts.
Week 13: Understanding NRI Business products and opportunities.
Week 14: Selling premium earn incentives.
Week 15: Lead Generation
Week 16: Identifying catchment areas and micro markets.
Week 17: Customer profiling
Week 18: Appointment fixing, cold calling, and questioning techniques.
Week 19: Sales Pitch: Explains the process of pitching and its steps.
Week 20: Ethics: Importance of ethics in sales and consequences of unethical behaviour.
Week 21: Compliance:
Week 22: Process of documentation, including online and offline form filling and validation.
Week 23: Learn more about the digital assets of banks like Net Banking and Mobile Banking.
Week 24: KYC's significance, requirements, and guidelines.
Week 25: Principles of money laundering and RBI's guidelines for AML.
Week 26: Prevention and control of fraud and forgery