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The Essentials of Customer Centricity & Sales course provides a comprehensive understanding of key sales strategies, customer service excellence, and buyer behaviour. It focuses on the significance of different types of accounts for NRIs. This customer-centricity course introduces the SPANCO sales framework, making it ideal for professionals who want to excel in customer relationship management and sales.
Intended audience
Sales Executive/Manager, Customer Relationship Manager, NRI Banking Officer, Business Development Executive, Customer Service Specialist, Distribution Manager, Key Account Manager, Retail Banking Specialist
Prerequisites
- 12th Pass, Students pursuing graduation, UG graduates, Early career working
Assessment & certification
- Assessment fee: Included — no extra fee
- Assessment mode: Online
- Assessment type: MCQ
- Assessment provider: TIMESPRO
- Certificate provider: SWAYAM Plus and TIMESPRO
