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SAP Learning

Implementing SAP Field Service Management

via SAP Learning

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Overview

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This course provides an in-depth understanding of the key business scenarios supported by SAP Field Service Management, while illustrating its main functionalities and concepts.

SAP Field Service Management supports dispatchers with real-time, automated workforce scheduling and planning, as well as providing service technicians with powerful apps to fulfill field service needs.

Syllabus

  • Exploring Account Administration
    • Managing Administration for SAP Field Service Management
    • Optimizing Data Management and Monitoring
    • Exploring Account Administration
  • Optimizing Company Configuration
    • Exploring Company-Level Configuration
    • Optimizing Company Configuration
  • Navigating Mobile Field Service
    • Implementing Mobile Field Service
    • Navigating Mobile Field Service
  • Analyzing Data and Generating Reports
    • Exploring Queries and Query API
    • Designing and Implementing Analytics Dashboards
    • Analyzing and Leveraging Reports
    • Analyzing Data and Generating Reports
  • Developing Effective Business Rules
    • Establishing Business Rules
    • Developing Effective Business Rules
  • Navigating Automated and Assisted Scheduling Techniques
    • Exploring Automated and Assisted Scheduling
    • Navigating Automated and Assisted Scheduling Techniques
  • Exploring Potential of Crowd Service
    • Introducing Crowd Service
    • Exploring Potential of Crowd Service
  • Leveraging Customer Self-Service
    • Navigating Customer Self-Service
    • Leveraging Customer Self-Service
  • Implementing Integration
    • Navigating Integration
    • Exploring Integration Scenario Details
    • Optimizing Integration Configuration and Monitoring
    • Executing Custom Integration
    • Implementing Integration
  • Integrating Artificial Intelligence
    • Applying Artificial Intelligence 
    • Integrating Artificial Intelligence

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