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SAP Learning

Implementing SAP S/4HANA Cloud, public edition - Service Management

via SAP Learning

Overview

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​​In this course you explore the fundamental business processes for on-site service processing in SAP S/4HANA Cloud Public Edition, service.​

Syllabus

  • Introducing SAP S/4HANA Cloud Public Edition, Service
    • Learning More About the Solution Processes of SAP S/4HANA Cloud Public Edition, Service
    • Getting to Know SAP S/4HANA Cloud Public Edition, Service
    • Finding the Required Business Roles and Business Catalogs for a Solution Process
    • Accessing All SAP Enable Now Simulations
    • Introducing SAP S/4HANA Cloud Public Edition, Service
  • Working with Service Orders and Service Confirmations (3D2, 6GS)
    • Introducing Service Order Management and Monitoring
    • Creating Service Orders and Service Confirmations
    • Optimizing Common Service Processes with Templates, Service Bundles and Product Proposals
    • Using Detailed Features of the SAP Fiori App Manage Service Orders
    • Using Additional Functionality Related to Standard Service Processes
    • Using Service Order Management with Advanced Variant Configuration
    • Working with Service Orders and Service Confirmations (3D2, 6GS)
  • Procuring Materials to Execute Service Orders (3NI)
    • Introducing Procurement for Service Management
    • Explaining the Process Steps and Business Roles for Procurement for Service Management
    • Using SAP Fiori Apps to Procure Materials for Service Orders
    • Procuring Materials to Execute Service Orders (3NI)
  • Creating Service Quotations (4GA)
    • Introducing the Service Quotation Solution Process
    • Explaining the Service Quotation Process Steps
    • Using the App Manage Service Quotations
    • Creating Service Quotations (4GA)
  • Creating Service Contracts (3MO, 6GU)
    • Introducing Service Contract Management
    • Creating Service Contracts
    • Using Additional Functionality Related to Service Contracts
    • Using Contract Management with Advanced Variant Configuration
    • Creating Service Contracts (3MO, 6GU)
  • Monitoring Service Performance (43B)
    • Introducing Service Monitoring and Analytics
    • Explaining the Business Roles for Service Monitoring and Analytics
    • Using Analytical Apps and Screens
    • Monitoring Service Performance (43B)

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