Customer Satisfaction Courses and Certifications

Customer Retention: Maximise Your Profits

659 ratings at Udemy

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course

Customer Service Excellence - from customers to operations

628 ratings at Udemy

How to deal with dissatisfied and angry customers and create a human and excellent service

• Udemy
• 6 hours 23 minutes
• On-Demand
• Paid Course

Applying Data Analytics in Marketing

199 ratings at Coursera

Explore data-driven marketing decisions through causal, survey, textual, and network analysis techniques. Learn to leverage customer satisfaction data for improved marketing strategies.

• Coursera
• 16 hours 14 minutes
• On-Demand
• Paid Course

Learn to Create Amazing Customer Experience Blueprints

610 ratings at Udemy

Become the Most Important Customer Strategist in your Company!

• Udemy
• 47 minutes
• On-Demand
• Free Online Course

Make Data-Driven Decisions in Customer Success (2nd Ed.)

455 ratings at Udemy

Master practical statistical tools for analyzing customer success metrics, tracking churn, building predictive health scores, and making data-driven decisions that improve operational performance and business outcomes.

• Udemy
• 3 hours 18 minutes
• On-Demand
• Paid Course

Business development and sales processes - a bird's eye view

374 ratings at Udemy

A complete black book on high business development and sales. Prepare, pitch and persuade your prospects and clients.

• Udemy
• 20 hours 37 minutes
• On-Demand
• Paid Course

Board Infinity

Quality Improvement and Management

371 ratings at Coursera

Comprehensive exploration of quality improvement principles, tools, and strategies to enhance organizational processes, product quality, and customer satisfaction.

• Coursera
• 11 hours 56 minutes
• On-Demand
• Paid Course

CHITA-The Leanest & Fastest Continuous Improvement Program!

365 ratings at Udemy

The most powerful lean management and continuous improvement program. It's fast, simple, and produces amazing results!

• Udemy
• 1 hour 58 minutes
• On-Demand
• Free Online Course

Logyca

E-commerce logistics and Last Mile

22 ratings at edX

Develop skills in e-commerce logistics, focusing on last-mile delivery challenges, customer satisfaction, and successful global strategies for efficient online retail operations.

• edX
• 5 weeks, 3-6 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Service Mastery: Boost Your Skills with AI

333 ratings at Udemy

Utilize AI Automation: Enhance Feedback Response, Build Customer Personas, Develop Effective Communication, ...

• Udemy
• 2 hours
• On-Demand
• Paid Course

Customer Service: Managing Customer Expectations

3120 ratings at LinkedIn Learning

Learn how to manage customer expectations so customers leave satisfied and keep coming back.

• LinkedIn Learning
• 21 minutes
• On-Demand
• Free Trial Available

Listening to Customers

3312 ratings at LinkedIn Learning

Learn techniques and strategies that can help you bolster your critical listening skills—and, in turn, provide exceptional customer service.

• LinkedIn Learning
• 27 minutes
• On-Demand
• Free Trial Available

Creating a Positive Customer Experience

3257 ratings at LinkedIn Learning

Discover how to turn customers into enthusiastic fans. Learn how to add value and provide an exceptional customer experience through each phase of the customer journey.

• LinkedIn Learning
• 57 minutes
• On-Demand
• Free Trial Available

The 10 Pillars of Customer Experience

2922 ratings at LinkedIn Learning

Explore this list of pillars that lead to great customer experience.

• LinkedIn Learning
• 39 minutes
• On-Demand
• Free Trial Available

Customer Escalation Management | Now with AI & ChatGPT

235 ratings at Udemy

Assess your team on escalations management maturity | Learn best practices | Move from reactive to preventive

• Udemy
• 2 hours 48 minutes
• On-Demand
• Paid Course