Overview

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Mastering TQM: Apply, Evaluate & Improve Quality Systems equips learners with the knowledge and practical understanding needed to implement Total Quality Management (TQM) principles across manufacturing and service organizations. Throughout the course, you will explore core quality concepts, analyze the cost of quality, and evaluate the contributions of quality pioneers including Deming, Juran, and Crosby. You will also apply frameworks such as Taguchi's Loss Function, the PDCA cycle, quality councils, and customer-focused quality strategies to support continuous improvement. Designed for professionals, managers, and students interested in quality management, this course combines foundational theory with practical applications that can be applied to real organizational challenges. You will learn how to assess quality costs, reduce variation, strengthen leadership in TQM, design quality councils, improve customer satisfaction, encourage employee involvement, and build effective supplier partnerships. The course also introduces statistical process control concepts and examines the Toyota approach to quality management. By the end of the course, you will be able to evaluate quality management philosophies, implement customer-focused TQM practices, improve organizational processes, and contribute to sustainable quality excellence through structured, continuous improvement initiatives.

Syllabus

Fundamentals of Quality

This module introduces the essential principles of quality and its role across industries. Learners explore the meaning of quality, its dimensions, and the fundamentals of planning. The module also examines quality costs, emphasizing the value of prevention and the impact of internal and external failures on organizational performance.

Quality Philosophies & Pioneers

This module highlights the contributions of quality pioneers such as Deming, Juran, and Crosby. Learners evaluate Deming’s principles, theory of knowledge, and focus on reducing variation. Juran’s Trilogy and Crosby’s philosophy of “quality is free” are explored, alongside critical perspectives on Taguchi’s methods.

TQM Principles & Applications

This module examines the foundational principles and practical applications of Total Quality Management (TQM). Learners study Taguchi’s Loss Function, explore its criticisms, and understand the scope of TQM. The role of leadership, quality councils, and continuous improvement models such as PDCA are analyzed to support successful TQM implementation.

Customer Focus in TQM

This module emphasizes customer-centered approaches and employee involvement in TQM. Learners examine methods of measuring satisfaction, handling feedback and complaints, and fostering engagement. The role of supplier partnerships, Toyota’s TQM model, and statistical process control are also explored to ensure sustainable quality outcomes.