Customer Journey Mapping Courses and Certifications

Product Development & Customer Experience Management Diploma

107 ratings at Udemy

CX / Customer Experience. Product Management and Development. Customer journey and touchpoints, CJM. Product Life-cycle

• Udemy
• 3 hours 9 minutes
• On-Demand
• Paid Course

Design Thinking: Implementing the Process

1508 ratings at LinkedIn Learning

Get a practical guide to implementing design thinking in your organization: who to involve, what activities to perform, and how to prototype better products.

• LinkedIn Learning
• 50 minutes
• On-Demand
• Free Trial Available

A winning marketing strategy with a little help of AI models

94 ratings at Udemy

Data-driven marketing: powerful results with AI and digital tools. Frameworks and techniques driving sales conversions.

• Udemy
• 6 hours 34 minutes
• On-Demand
• Paid Course

Coursera

Agile Project: Product Prototype Touchpoint Analysis in Miro

92 ratings at Coursera

Learn to create wireframe prototypes for Agile projects, mapping product features to customer touchpoints. Develop skills in visualizing user experiences and aligning product development with customer needs using Miro.

• Coursera
• 2 hours 25 minutes
• On-Demand
• Paid Course

SAP

SAP Technology Consultant Hands-on Project

88 ratings at Coursera

Hands-on project to apply SAP technology consultant skills. Analyze customer needs, design solutions, implement systems, and conduct post-implementation reviews for real-world digital transformation scenarios.

• Coursera
• 18 hours 30 minutes
• On-Demand
• Paid Course

AI for Customer Experience

75 ratings at Udemy

Enhance customer experience with AI tools like ChatGPT, Copilot, and Gemini

• Udemy
• 3 hours 40 minutes
• On-Demand
• Paid Course

CCO: Chief Customer Officer: CX Journey, Success & Care [EN]

72 ratings at Udemy

Experience | Client Retention | Support Strategy | Service Optimization | Loyalty Programs | Satisfaction Metrics | CSAT

• Udemy
• 3 hours 7 minutes
• On-Demand
• Paid Course

Digital Transformation & Customer Experience Management CXM

57 ratings at Udemy

Executive Certificate: CX / Customer Experience, Principles and Foundations of Digital Business and Transformation

• Udemy
• 3 hours 23 minutes
• On-Demand
• Paid Course

Customer Experience: Brand Promise & Customer Loyalty

54 ratings at Udemy

Design A Branded Customer Experience That Differentiates

• Udemy
• 1 hour 6 minutes
• On-Demand
• Paid Course

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

Generative AI: The Future of UX UI Design

39 ratings at Coursera

Master generative AI tools like UXPilot, Figma, and Uizard to revolutionize your UI/UX design workflow from research to prototyping and conversational interfaces.

• Coursera
• 8 hours 8 minutes
• On-Demand
• Paid Course

Starweaver

Effective Service Innovation by Design in Hotel Management

12 ratings at Coursera

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 9 hours 59 minutes
• On-Demand
• Paid Course

E-commerce Marketing and Email Campaigns

13 ratings at Coursera

Discover essential strategies for building successful online stores, optimizing conversions, and mastering email marketing to drive customer engagement and boost sales.

• Coursera
• 13 hours 27 minutes
• On-Demand
• Paid Course

AI for Customer Experience: CX Automation and Analytics

7 ratings at Udemy

Apply AI workflows, automation, and analytics to create consistent and scalable CX improvements

• Udemy
• 5 hours 54 minutes
• On-Demand
• Paid Course

Product Design for Entrepreneurship

Create your own design-driven brand, integrating knowledge of product design with entrepreneurship.

• edX
• 8 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)