Customer Journey Mapping Courses and Certifications

Master Product Management by actually building a Product

2894 ratings at Udemy

Most Practical course for Product Managers. 17+ hours. Real-life project. AI tips. With Certificate

• Udemy
• 16 hours 46 minutes
• Self-Paced
• Paid Course

SAP

SAP Customer Engagement and Discovery

127 ratings at Coursera

Explore SAP Activate methodology, customer engagement, and discovery techniques. Learn to gather insights, conduct workshops, and develop roadmaps for successful SAP implementations and transformations.

• Coursera
• 13 hours 6 minutes
• Self-Paced
• Paid Course

Coursera

Agile Project: Product Prototype Touchpoint Analysis in Miro

92 ratings at Coursera

Learn to create wireframe prototypes for Agile projects, mapping product features to customer touchpoints. Develop skills in visualizing user experiences and aligning product development with customer needs using Miro.

• Coursera
• 2 hours 25 minutes
• Self-Paced
• Paid Course

SAP

SAP Technology Consultant Hands-on Project

89 ratings at Coursera

Hands-on project to apply SAP technology consultant skills. Analyze customer needs, design solutions, implement systems, and conduct post-implementation reviews for real-world digital transformation scenarios.

• Coursera
• 18 hours 30 minutes
• Self-Paced
• Paid Course

Design Thinking & Project Management: 2 in 1 Complete Guides

1388 ratings at Udemy

(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

• Udemy
• 1 day 22 hours 37 minutes
• Self-Paced
• Paid Course

Generative AI: The Future of UX UI Design

43 ratings at Coursera

Master generative AI tools like UXPilot, Figma, and Uizard to revolutionize your UI/UX design workflow from research to prototyping and conversational interfaces.

• Coursera
• 8 hours 8 minutes
• Self-Paced
• Paid Course

Coursera

Create a services customer satisfaction process

42 ratings at Coursera

Learn to map customer interactions, align marketing and service opportunities, and design a process for achieving and measuring customer satisfaction in this hands-on project.

• Coursera
• 1 hour 55 minutes
• Self-Paced
• Paid Course

E-commerce Marketing and Email Campaigns

14 ratings at Coursera

Discover essential strategies for building successful online stores, optimizing conversions, and mastering email marketing to drive customer engagement and boost sales.

• Coursera
• 13 hours 27 minutes
• Self-Paced
• Paid Course

Starweaver

Effective Service Innovation by Design in Hotel Management

12 ratings at Coursera

Explore design thinking and customer-centric approaches to innovate hotel services, enhance guest experiences, and drive organizational success in the dynamic hospitality industry.

• Coursera
• 9 hours 59 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Communication

12 ratings at Coursera

Master AI-driven techniques for personalized customer communication, from chatbots and predictive analytics to sentiment analysis, enhancing engagement and satisfaction across all customer touchpoints.

• Coursera
• 3 hours 36 minutes
• Self-Paced
• Paid Course

Product Design for Entrepreneurship

Create your own design-driven brand, integrating knowledge of product design with entrepreneurship.

• edX
• 8 weeks, 2-4 hours/week
• Self-Paced
• Free Online Course

Coursera

Sales Analysis with Claude

Master AI-powered sales strategies using Claude to analyze data, personalize customer interactions, optimize sales processes, and create data-driven strategies for improved performance and faster deal closures.

• Coursera
• 5 hours 43 minutes
• Self-Paced
• Paid Course

Aptly

Quick Start Guide to Social Media

Master social media marketing essentials, from identifying target audiences to creating engaging content and using analytics to optimize campaigns for business growth and audience engagement.

• edX
• 3 weeks, 5-6 hours/week
• Self-Paced
• Free Online Course (Audit)

AI for Marketing

Discover how AI transforms marketing through predictive analytics, personalization, and automation using tools like HubSpot and Copy.ai for smarter campaigns and measurable growth.

• Coursera
• 1 day 9 hours 30 minutes
• Self-Paced
• Paid Course

Coursera

How to Build a Product Flow Diagram

Master product flow diagram creation, from customer journey mapping to refinement. Learn essential tools and techniques for effective product development and management across various roles.

• Coursera
• 2 hours 16 minutes
• Self-Paced
• Paid Course