Customer Journey Mapping Courses and Certifications

Product Management & Product Design with Generative AI

887 ratings at Udemy

Creating product roadmap, PRD, customer journey map, user persona, user story, user survey, mobile app prototype with AI

• Udemy
• 2 hours 46 minutes
• On-Demand
• Paid Course

Branding and Customer Experience

561 ratings at Coursera

Explore the synergy between branding and customer experience, using a framework adapted from Customer Journey Mapping to align activities and measure impacts across departments.

• Coursera
• 11 hours 10 minutes
• On-Demand
• Paid Course

Startup Fast Track: Confident Launch in 90 Days or Less

742 ratings at Udemy

Validate your startup idea, build a list of waiting customers, and get paid, even if you have nothing to sell yet!

• Udemy
• 14 hours 54 minutes
• On-Demand
• Paid Course

UX Research for Apps: User-centric from Concept to Launch

682 ratings at Udemy

How do you design apps that connect with customers and get them excited? Find it with this complete UX research toolkit.

• Udemy
• 3 hours 16 minutes
• On-Demand
• Paid Course

Business Analysis Techniques - ECBA, CCBA, CBAP Endorsed

605 ratings at Udemy

Set yourself up for success & learn the essential Business Analysis Techniques to excel in your Business Analyst Career

• Udemy
• 4 hours 3 minutes
• On-Demand
• Paid Course

Service Design Masterclass - Key fundamentals & techniques

445 ratings at Udemy

Learn how to create and manage high-impact customer experiences by applying key service and product design techniques

• Udemy
• 6 hours 17 minutes
• On-Demand
• Paid Course

Professional Certificate of Agile and Scrum Business Analyst

410 ratings at Udemy

Professional Certificate of Agile and Scrum Business Analyst by MTF Institute

• Udemy
• 2 hours 52 minutes
• On-Demand
• Paid Course

Customer Research for Product Owners | Agile

316 ratings at Udemy

Master customer research, A/B testing & data analysis to make smarter product decisions. For Product Owners & Managers

• Udemy
• 3 hours 2 minutes
• On-Demand
• Paid Course

Starweaver

Customer Relationship Management

262 ratings at Coursera

Explore data-driven strategies, customer segmentation, and loyalty programs to enhance business relationships. Learn to craft customer-centric approaches aligned with organizational goals.

• Coursera
• 4 hours 20 minutes
• On-Demand
• Paid Course

The 10 Pillars of Customer Experience

2922 ratings at LinkedIn Learning

Explore this list of pillars that lead to great customer experience.

• LinkedIn Learning
• 39 minutes
• On-Demand
• Free Trial Available

Advanced Program in Product Development and Management

228 ratings at Udemy

Advanced Program in Product Development and Management by MTF Institute

• Udemy
• 8 hours 3 minutes
• On-Demand
• Paid Course

Data-driven decisions: mastering market research strategies

186 ratings at Udemy

Gain the skills to leverage AI for smarter marketing decisions: trends and strategies for complete 360 degree views.

• Udemy
• 2 hours 25 minutes
• On-Demand
• Paid Course

Professional Diploma of Product & Service Business Analyst

176 ratings at Udemy

Professional Diploma of Product and Service Business Analyst by MTF Institute

• Udemy
• 2 hours 41 minutes
• On-Demand
• Paid Course

SAP

SAP Customer Engagement and Discovery

125 ratings at Coursera

Explore SAP Activate methodology, customer engagement, and discovery techniques. Learn to gather insights, conduct workshops, and develop roadmaps for successful SAP implementations and transformations.

• Coursera
• 13 hours 6 minutes
• On-Demand
• Paid Course

Marketing & Customer Experience Management CXM Excellence

110 ratings at Udemy

Executive Certificate: Marketing Strategy, Customer Experience Management, Generative AI GPT, Segmentation, CJM, CX, VoC

• Udemy
• 4 hours 27 minutes
• On-Demand
• Paid Course