Customer Experience Design Courses and Certifications

Customer Insights: New Product Development Orientation

113 ratings at Coursera

Acquire tools and skills to gather customer insights, identify new product opportunities, and turn ideas into innovative products through integrated modules and hands-on project experiences.

• Coursera
• 12 hours 49 minutes
• Self-Paced
• Paid Course

Service Design: Designing for Experience Over Time

8765 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• Self-Paced
• Paid Course

Omnichannel Customer Experience Management (CX)

6925 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• Self-Paced
• Paid Course

User Experience (UX): The Ultimate Guide to Usability and UX

6723 ratings at Udemy

Get a job in UX and build your user research and UX design skills with this hands-on user experience training course.

• Udemy
• 12 hours 1 minute
• Self-Paced
• Paid Course

Customer Success | How to Actively Engage Your Customers

6550 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2026

5060 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 13 hours 3 minutes
• Self-Paced
• Paid Course

Launching Your Freelancing Business

57 ratings at Coursera

Learn to launch your freelance business by developing a unique brand, understanding customer journeys, automating processes, and continuously improving your services and reputation.

• Coursera
• 7 hours 40 minutes
• Self-Paced
• Paid Course

Customer Research with Generative AI for Product Managers

Leverage generative AI to master customer research for product management—conduct interviews, analyze qualitative data, map journeys, and prioritize high-impact opportunities with ethical AI practices.

• Coursera
• 9 hours
• Self-Paced
• Paid Course

Starweaver

Customer Relationship Management

278 ratings at Coursera

Explore data-driven strategies, customer segmentation, and loyalty programs to enhance business relationships. Learn to craft customer-centric approaches aligned with organizational goals.

• Coursera
• 4 hours 20 minutes
• Self-Paced
• Paid Course

Career Certificate

AI for Marketing

84 ratings at Coursera

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Master Product Management by actually building a Product

2894 ratings at Udemy

Most Practical course for Product Managers. 17+ hours. Real-life project. AI tips. With Certificate

• Udemy
• 16 hours 46 minutes
• Self-Paced
• Paid Course

What Can AI Do for Marketing?

58 ratings at Coursera

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• Self-Paced
• Paid Course

Marketing in the Age of AI

Discover how artificial intelligence transforms marketing through personalized targeting, recommendation systems, text analysis, and generative AI while navigating brand safety and regulations.

• Coursera
• 15 hours 38 minutes
• Self-Paced
• Paid Course

Marketing Strategy: Why are they not buying your product?

1895 ratings at Udemy

By mapping out the consumers journey and understanding path-to-purchase, we can influence purchase decisions.

• Udemy
• 1 hour 4 minutes
• Self-Paced
• Paid Course

SAP

SAP Customer Engagement and Discovery

128 ratings at Coursera

Explore SAP Activate methodology, customer engagement, and discovery techniques. Learn to gather insights, conduct workshops, and develop roadmaps for successful SAP implementations and transformations.

• Coursera
• 13 hours 6 minutes
• Self-Paced
• Paid Course