Customer Experience Design Courses and Certifications

Turn Customers Into Fans in the First 100 Days

12 ratings at CreativeLive

Turn Customers Into Fans in the First 100 Days with Joey Coleman

• CreativeLive
• 15 hours 53 minutes
• On-Demand
• Paid Course

Design a Great Customer Experience

Design a Great Customer Experience with Kate Edwards

• CreativeLive
• 1 hour 13 minutes
• On-Demand
• Paid Course

Design Thinking: Customer Experience

3234 ratings at LinkedIn Learning

Learn what customer experience is, why it's important, and how it can be used to build strong and meaningful customer relationships.

• LinkedIn Learning
• 34 minutes
• On-Demand
• Free Trial Available

Organize and Automate a Better Customer Experience

3 ratings at CreativeLive

Organize and Automate a Better Customer Experience with Hannah Marie

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• Paid Course

Customer Experience (CX) Strategy: How to Design an Organizational Approach

514 ratings at LinkedIn Learning

Learn to leverage organizational insights and research to build a successful customer experience (CX) strategy.

• LinkedIn Learning
• 1 hour 7 minutes
• On-Demand
• Free Trial Available

Learn to Create Amazing Customer Experience Blueprints

610 ratings at Udemy

Become the Most Important Customer Strategist in your Company!

• Udemy
• 47 minutes
• On-Demand
• Free Online Course

Disciplined Approach to Social Entrepreneurship

Social entrepreneurs transform societies across the world. Further your passion for social change by gaining the relevant knowledge and tools to build a strong, sustainable business entity committed to social innovation.

• edX
• 7 weeks, 3-4 hours a week
• On-Demand
• Free Online Course (Audit)

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Customer Experience in Design Strategy

Discover how to leverage customer experience in design strategy, combining Design-Thinking and Service-Design for unique brand differentiation and competitive advantage.

• YouTube
• 28 minutes
• On-Demand
• Conference Talk

Amazon Web Services;  Amazon

Amazon Connect Foundations

Imagine that you're calling customer service about a missing package. You're anxiously waiting on hold, getting transferred between departments, and repeatedly explaining your situation. Now imagine a seamless experience where you connect quickly, the ag…

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

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Reliability and Engineering Requirements

Explore system reliability engineering, from requirement analysis to conflict resolution, to design resilient customer experiences supporting millions of users.

• YouTube
• 34 minutes
• On-Demand
• Conference Talk

Digital Marketing Institute

Digital Leadership and Digital Strategy Execution

99 ratings at Coursera

Develop strategic thinking, customer experience design, and digital leadership skills. Learn to execute digital strategies, manage teams, and navigate data privacy laws for organizational success.

• Coursera
• 10 hours 39 minutes
• Finished
• Free Online Course (Audit)

Developing Customer Insights with Empathy Map Canvas

Learn to use the empathy map canvas to develop customer insights with Coursera Project Network. Ideal for marketers, founders, and innovation professionals.

• Coursera
• 2-3 hours
• Finished
• Paid Course

Salesforce

Build Guided Experiences with OmniStudio

Develop guided experiences for Salesforce customers with the OmniStudio digital engagement suite.

• Trailhead
• 5-6 hours
• Finished
• Free Online Course