Customer Engagement Courses and Certifications

Google Gemini AI Masterclass: Learn Generative AI [2026]

1943 ratings at Udemy

Master Google Gemini and Googles AI ecosystem with practical lessons, examples, and hands on workflows!

• Udemy
• 1 hour 47 minutes
• Self-Paced
• Paid Course

Tableau

Business Analysis Process

141 ratings at Coursera

Learn to assess business problems, gather requirements, create visual models, and document solutions. Gain practical skills in stakeholder analysis, requirement elicitation, and process modeling for effective business analysis.

• Coursera
• 22 hours 25 minutes
• Self-Paced
• Paid Course

GenAI for Execs & Business Leaders: Formulate Your Use Case

142 ratings at Coursera

Gain insights into formulating effective GenAI use cases for your organization through hands-on practice with IBM's watsonx, from ideation to feasibility assessment and risk mitigation.

• Coursera
• 4 hours 1 minute
• Self-Paced
• Paid Course

Time Management Mastery: Boost Productivity Daily

1847 ratings at Udemy

Learn a step-by-step system to manage time, plan your days, stay focused and achieve your goals with clarity and ease.

• Udemy
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Build A Culture of Freedom & Responsibility by Patty McCord

1915 ratings at Udemy

Learn from the co-creator of the Netflix Culture Deck how to change the culture of your organization.

• Udemy
• 1 hour 34 minutes
• Self-Paced
• Paid Course

Tobacco Control: Agile Policy, Research and Practice

Analyze global tobacco harm, industry tactics, and public health research's role in countering them. Learn effective policies and interventions to reduce tobacco's impact on health worldwide.

• Coursera
• 8 hours 43 minutes
• Self-Paced
• Paid Course

Strategic Planning Basics for Human Resources

1898 ratings at Udemy

Learn to collaborate with your organizational leaders on the development and implementation of a strategic plan

• Udemy
• 1 hour
• Self-Paced
• Paid Course

The Ultimate User Story Guide: Crafting Agile Requirements

1882 ratings at Udemy

Tools for Writing, Sizing, and Validating User Stories including Well-Defined Acceptance Criteria and Gherkin Scenarios

• Udemy
• 4 hours 14 minutes
• Self-Paced
• Paid Course

Data and Business Process Modeling with Microsoft Visio

135 ratings at Coursera

Master Microsoft Visio for business process and data modeling. Create insightful diagrams, flowcharts, and models to enhance business analysis capabilities and effectively visualize key business aspects.

• Coursera
• 15 hours 16 minutes
• Self-Paced
• Paid Course

GenAI for Execs & Business Leaders: Integration Strategy

134 ratings at Coursera

Gain insights into strategic GenAI integration from IBM leaders, covering ROI, data leverage, use cases, model selection, and governance across marketing, HR, IT, and finance functions.

• Coursera
• 3 hours 22 minutes
• Self-Paced
• Paid Course

Mind map for Beginners. How to make learning fun and fast.

1859 ratings at Udemy

Learn to Mind Map in 2 hrs with these succinct videos. A vital 21C skill to deal with information overload.

• Udemy
• 2 hours 16 minutes
• Self-Paced
• Paid Course

Foundations of Agile Software Testing

1833 ratings at Udemy

Learn key concepts, practices, and tools for effective Agile software testing, including test planning, execution, metrics, and defect management in Agile environments.

• Udemy
• 1 hour 21 minutes
• Self-Paced
• Free Online Course

Become a Master of Client and Account Management

1854 ratings at Udemy

Learn how to effectively manage, retain and grow clients

• Udemy
• 3 hours 15 minutes
• Self-Paced
• Paid Course

Strategic Goal Setting for Personal and Professional Success

1839 ratings at Udemy

Learn the art of goal setting, strategic planning + productivity techniques to craft a clear blueprint for your future.

• Udemy
• 9 hours 30 minutes
• Self-Paced
• Paid Course

FMCG for Management Consultants and Business Analysts

1830 ratings at Udemy

A practical guide on how to analyze in Excel and improve consumer goods business during consulting projects

• Udemy
• 3 hours 16 minutes
• Self-Paced
• Paid Course