Customer Relationship Management Courses and Certifications

Fundamentals of B2B Selling in Tech

Master B2B tech sales fundamentals with market analysis, pipeline building, and persuasive communication skills for Indian and US markets.

• Coursera
• 2 hours 48 minutes
• Self-Paced
• Paid Course

Coursera

Harnessing HubSpot AI: Intelligent Marketing Success

Master HubSpot's AI tools to create engaging content, craft effective emails, and build high-converting landing pages. Learn to integrate these elements into a robust marketing funnel for intelligent marketing success.

• Coursera
• 2 hours 27 minutes
• Self-Paced
• Paid Course

Coursera

Supercharge with Salesforce Einstein (GPT)

Master Salesforce Einstein's AI capabilities to enhance CRM operations, automate tasks, and make data-driven decisions. Learn implementation strategies and ethical considerations for effective organizational deployment.

• Coursera
• 2 hours 4 minutes
• Self-Paced
• Paid Course

Mobile Marketing

Master essential mobile app marketing strategies, from ASO and monetization to user engagement, using tools like AppTweak and HubSpot to drive downloads and maximize revenue potential.

• Coursera
• 7 hours 27 minutes
• Self-Paced
• Paid Course

Credential

Foundations of B2B Tech Sales

Master essential B2B tech sales skills from prospecting to closing, with consultative techniques, CRM mastery, and career-ready strategies for modern selling success.

• Coursera
• 12 weeks, 4 hours/week
• Self-Paced
• Paid Course
• 3 courses

Customer Service

Master essential techniques for delivering exceptional customer interactions and building lasting relationships that drive business success.

• Coursera
• 8 hours 35 minutes
• Self-Paced
• Paid Course

Credential

Strategic Selling and Account Management

Master strategic selling and account management through digital-first sales cycles, stakeholder engagement, and consultative techniques that build trust and drive measurable ROI.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 3 courses

Dell Credential

Dell Technologies IT Sales Representative

Master IT sales fundamentals from prospecting to closing deals, build customer relationships, and develop persuasive communication skills for competitive technology sales roles.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

LearnKartS

Salesforce Data Management, Reports, and Dashboards

Learn advanced Salesforce data management, reporting, and dashboard creation techniques. Master importing, exporting, and cleansing data. Create insightful reports and dynamic dashboards for data-driven decision-making.

• Coursera
• 4 hours 21 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Sales Analytics

Master AI-driven sales analytics techniques to enhance forecasting, improve customer segmentation, and optimize sales strategies - no prior AI knowledge needed. Perfect for sales professionals seeking to leverage GenAI.

• Coursera
• 4 hours 14 minutes
• Self-Paced
• Paid Course

Packt

Salesforce Certified AI Associate Certification

Master Salesforce AI for certification with comprehensive training on AI fundamentals, Einstein tools, ethical considerations, and practical applications in CRM systems to enhance decision-making and automation.

• Coursera
• 9 hours
• Self-Paced
• Paid Course

Work with Gemini Models in BigQuery

Learn to leverage Gemini models in BigQuery for generative AI tasks, focusing on customer relationship management. Gain hands-on experience with SQL queries and Python notebooks.

• Coursera
• 4 hours 8 minutes
• Self-Paced
• Paid Course

Coursera

Salesforce Design Mastery: CRM Customization

Master Salesforce customization to optimize CRM for your organization. Learn to tailor the platform, enhance user experience, and implement effective security measures using declarative tools.

• Coursera
• 2 hours 37 minutes
• Self-Paced
• Paid Course

Sales Challenger Mastery: Engaging the Modern Buyer

Master advanced sales techniques to challenge modern buyers, build trust through strategic questioning, and maintain robust pipelines across India and US markets.

• Coursera
• 2 hours 52 minutes
• Self-Paced
• Paid Course

Coursera Credential

Salesforce Starter Kit

Master Salesforce AI, contract management, CRM customization, and integration to maximize business efficiency and take on strategic roles in the ecosystem.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses