Dell Courses

Career Certificate

Dell Technologies Technical Customer Support Specialist

55 ratings at Coursera

Prepare for a tech support role: identify client and enterprise hardware components, troubleshoot hardware, software, networking and security issues, and handle customers.

• Coursera
• 12 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 5 courses

Career Certificate

Develop with Dell: IT Sales

36 ratings at Coursera

Learn to work as an inside IT sales representative: land a sales role, establish trust, qualify opportunities, build value propositions, and gain customer commitment.

• Coursera
• 4 weeks, 6 hours a week
• Self-Paced
• Paid Course
• 3 courses

Dell Technologies Technical Support Career Introduction

27 ratings at Coursera

Prepare for a technical support career by learning the role's responsibilities and paths, time management, active listening, business communication, interview strategies, and product-knowledge habits.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Dell Technologies Customer Service for Technical Support

22 ratings at Coursera

Learn customer service for IT support roles: create positive phone experiences, handle complaints and escalations, build customer loyalty, and interpret performance metrics to drive improvement.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Dell Technologies Technical Support for Hardware

22 ratings at Coursera

Diagnose and repair client and enterprise hardware: identify computer and server components, run diagnostics, and troubleshoot infrastructure including servers, networking, and storage.

• Coursera
• 4 weeks, 4 hours a week
• Self-Paced
• Paid Course

Selling with Confidence

21 ratings at Coursera

Learn to close IT sales: build value propositions tied to buyer motivations, handle objections with an acknowledge-understand-respond approach, and control calls to secure customer commitment.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course

What Does IT Sales Entail?

17 ratings at Coursera

Prepare for an IT sales career: walk through the stages of the sales process, qualify opportunities, and practice professional communication and time management.

• Coursera
• 3 weeks, 3 hours a week
• Self-Paced
• Paid Course

Dell Technologies Networking & Security Technical Support

12 ratings at Coursera

Troubleshoot network connectivity and security issues: networking components and layers, IP settings comparison, common cyber threats, security frameworks, and incident management strategies.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Dell Technologies Technical Support for Software

10 ratings at Coursera

Troubleshoot software issues in an entry-level tech support role: apply common support tools, explore operating system core functions, and diagnose performance and compatibility problems.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Career Certificate

Dell Technologies IT Sales Representative

5 ratings at Coursera

Learn the IT sales cycle from prospecting to closing: build personal branding, design value propositions, manage territories, and adapt selling to trends like artificial intelligence.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

Dell Technologies Becoming An Effective Seller

Develop IT sales skills: build industry and sustainability acumen, adapt strategies to AI-driven technology trends, solve customer pain points, and create a territory management plan.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Dell Technologies Closing the Deal

Learn to build four-part value propositions, deliver persuasive sales presentations, negotiate with clients, handle objections with an acknowledge-understand-respond approach, and close the deal.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Dell Technologies Establishing Your Sales Strategy

Learn to run an IT sales campaign: qualify opportunities, map the sales process, craft probing questions by buyer type, and build rapport, credibility and trust.

• Coursera
• 4 weeks, 2 hours a week
• Self-Paced
• Paid Course

Dell Technologies Introduction to IT Sales

Prepare for entry-level IT sales roles: interpret sales job postings, apply the NACE career readiness competencies, strengthen emotional intelligence, and deliver a personal brand pitch.

• Coursera
• 4 weeks, 3 hours a week
• Self-Paced
• Paid Course

Setting Up Your Sale

Prepare for an IT sales career: research customers, build rapport and trust, ask probing questions, and cover computer, data center, and digital transformation basics.

• Coursera
• 3 weeks, 2 hours a week
• Self-Paced
• Paid Course