Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

Coursera

Dell Technologies Closing the Deal

Dell via Coursera

Overview

Coursera Flash Sale
40% Off Coursera Plus for 3 Months!
Grab it
This course is designed to develop your ability to communicate and deliver business value through effective sales techniques. This course will teach you to articulate how proposed solutions provide business value, evaluate the relationship between value propositions and buyer motivations, and identify the four key components of a value proposition. You will learn the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs. Throughout the course, you will apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Essential negotiation skills will be demonstrated, enabling you to navigate client discussions confidently. You will identify common types of customer objections and use a three-step approach (acknowledge, understand, respond) to address customer issues effectively. Additionally, the course will cover best practices for creating resumes and participating in interviews, ensuring you are well-prepared to obtain a job in sales. By the end of this course, you will be able to: Identify the four key components of a value proposition​ Evaluate the relationship between value propositions and buyer motivations​ Communicate the ways that a proposed solution will deliver business value Demonstrate essential negotiation skills to navigate discussions with clients confidently Apply key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions Create and deliver compelling presentations that effectively communicate value propositions and address customer needs Use three step approach (acknowledge, understand, respond) to address customer issues Identify common types of customer objections Identify best practices for creating resumes Identify best practices for keeping control of the call Build and deliver a value proposition as a way to secure customer commitment

Syllabus

  • Showing the Value
    • This module empowers learners to effectively communicate how a proposed solution delivers business value. Participants will evaluate the relationship between value propositions and buyer motivations, gaining insights into what drives purchasing decisions. Additionally, learners will identify the four key components of a value proposition, enabling them to craft compelling and persuasive messages.
  • Presentations, Influencing and Negotiation
    • This module equips learners with the skills to create and deliver compelling presentations that effectively communicate value propositions and address customer needs. Participants will master key influencing techniques to engage clients, build rapport, and persuade decision-makers during sales discussions. Additionally, learners will acquire essential negotiation skills to confidently navigate discussions with clients, ensuring successful outcomes. This comprehensive module is designed to enhance communication, influence, and negotiation capabilities in a professional setting.
  • Overcoming Objections & Closing the Deal
    • While everyone wants their customer interactions to go smoothly, you will inevitably run into some sort of conflict as a seller. This week’s lessons are designed to give you strategies for dealing with difficult customer interactions. We’ll cover ways to address general customer dissatisfaction, along with handling objections during the sales process.
  • Preparing for Your Sales Interview
    • This week you will learn about closing the deal. You’ll learn about tips for controlling the call and various ways to secure commitments from your customers. You’ll be able to leverage the skills and knowledge you have gained throughout the program to complete the sale.

Taught by

Develop with Dell

Reviews

Start your review of Dell Technologies Closing the Deal

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Someone learning on their laptop while sitting on the floor.