Conflict Resolution Courses and Certifications

Coursera

Emotional Intelligence in Leadership

204 ratings at Coursera

Elevate leadership through emotional intelligence: explore empathy, self-awareness, and communication. Gain practical strategies to create resilient teams and foster positive organizational culture.

• Coursera
• 2 hours 35 minutes
• On-Demand
• Paid Course

De-Escalating Conversations for Customer Service

2530 ratings at LinkedIn Learning

Successfully defuse intense situations with angry customers. Learn practical approaches for managing a customer's frustration, as well as your own.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Microcredential

Re-Imagining Leadership

Develop essential power skills for professional success through self-assessment, goal-setting, and practical application. Focus on emotional intelligence, personality type, strengths, and values-based decision-making to become an effective leader.

• edX
• 31 weeks, 2-3 hours a week
• On-Demand
• $1,494.00
• 6 courses

Manage Abrasive Workplace Behavior With Backbone

Master the art of addressing workplace bullying and disruptive behaviors through courageous intervention techniques that protect employees and restore organizational harmony.

• Coursera
• 3 hours 11 minutes
• On-Demand
• Paid Course

Ombudsman: A Unique Role in Dispute Resolution

Explore the fascinating world of ombudsman roles and discover how these dispute resolution professionals build fairness, trust, and effective communication across institutions globally.

• Coursera
• 2 days 4 hours 44 minutes
• On-Demand
• Paid Course

Managing Your Reactions in Difficult Situations

200 ratings at Udemy

Learn a step-by-step approach for managing your reactions in difficult situations

• Udemy
• 1 hour 1 minute
• On-Demand
• Paid Course

Working with Aggressive People

203 ratings at Udemy

Manage with success verbal assailants, dirty diggers, hotheads, knowledge wardens, unresponsive aggressors and wafflers

• Udemy
• 2 hours 2 minutes
• On-Demand
• Paid Course

Strategic Negotiation

2258 ratings at LinkedIn Learning

Learn a systematic process for conducting your next major negotiation—whether it be negotiating a contract, additional resources for a project, or the purchase of a company.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

Coaching Employees through Difficult Situations

1910 ratings at LinkedIn Learning

In this scenario-based course, discover how to coach someone who is older than you, how to motivate employees who have been demoted or promoted, and more.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

New Manager Masterclass: Rookie To Rockstar In 125 Lessons

185 ratings at Udemy

Practical & Essential Skills For Management Success & Mastery: Leadership, Strategy, Innovation, Ethics, VUCA & Digital

• Udemy
• 7 hours 57 minutes
• On-Demand
• Paid Course

Getting Results by Building Relationships

184 ratings at Udemy

Learn how to thrive in the corporate world when you have no formal authority

• Udemy
• 1 hour 35 minutes
• On-Demand
• Paid Course

Agile Leadership: Lead Teams, Drive Change & Results

184 ratings at Udemy

Master Agile leadership, servant leadership & change management to empower teams and deliver results.

• Udemy
• 8 hours 4 minutes
• On-Demand
• Paid Course

How To Have Constructive Conversations And Debates At Work

184 ratings at Udemy

Improve your conversation skills: how to have good debates and arguments in a work setting, even difficult conversations

• Udemy
• 3 hours 40 minutes
• On-Demand
• Paid Course

Managers Guide to Effective 1:1 Meetings

184 ratings at Udemy

Master essential techniques for conducting impactful one-on-one meetings, from setting clear agendas to providing constructive feedback, building trust, and fostering professional growth in your team members.

• Udemy
• 1 hour 59 minutes
• On-Demand
• Paid Course

Practical Customer Service Skills for Excellence

183 ratings at Udemy

Master Customer Service and Customer Support Skills: Handling Complaints, Communication, and Building Customer Loyalty

• Udemy
• 3 hours 55 minutes
• On-Demand
• Paid Course