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Explore Yale University's digital transformation journey in this 47-minute conference talk that demonstrates how Drupal serves as the foundation for Beacon, an AI system converting bureaucratic complexity into intuitive conversations. Learn how Yale addressed challenges of thousands of isolated departmental websites and fragmented information systems by evolving their YaleSites Drupal platform into a comprehensive knowledge ecosystem. Discover the architectural decisions that transformed Drupal from a simple website platform into an AI-ready foundation, including block-based component libraries and semantic structures that enable conversational experiences. Examine Yale's systematic approach to organizational change, balancing academic independence with institutional coherence while creating systems where knowledge flows freely across traditional boundaries. Gain insights into proven methodologies for structuring Drupal content to serve both human readers and AI systems, designing knowledge components that maintain integrity across contexts, and identifying high-value bureaucratic processes for conversational transformation. Review Yale's cross-functional collaboration model that bridges technical, editorial, and organizational perspectives, along with their phased implementation roadmap that builds on existing Drupal investments while systematically expanding capabilities. Understand governance frameworks that balance departmental autonomy with institutional coherence, supported by live demonstrations of real Yale examples showing conversational experiences replacing bureaucratic mazes.
