Overview
Build the skills needed to supervise teams effectively, from communication and delegation to conflict resolution and coaching.
Syllabus
Module 1: Introduction to Strategic Planning
- Understand the history, purpose, and challenges of strategic planning in government.
- Define strategy and distinguish it from operational planning.
- Learn the steps to develop, implement, and manage a strategic plan under GPRA and OMB guidance.
- Examine common pitfalls and best practices in public sector strategy.
Module 2: Preparing for Strategic Planning
- Form a strategic planning team and develop a project plan with milestones.
- Review and refine the organization’s mission, vision, and values.
- Conduct internal and external reviews using SWOT and STEEP analyses.
- Identify core organizational strengths, weaknesses, opportunities, and threats.
Module 3: Selecting and Organizing Strategic Goals
- Identify and classify different types of strategic objectives.
- Use the goal/objective hierarchy and balanced/linked strategy map formats.
- Link goals using cause-and-effect logic across organizational perspectives.
- Develop a concise, prioritized set of strategic goals to guide the organization.
Module 4: Developing Strategic Measures
- Understand the purpose and requirements of performance measurement.
- Identify relevant, sensitive, and practical strategic performance measures.
- Write operational definitions for measures to ensure consistent data collection.
- Assign responsibility and create implementation plans for new measures.
Module 5: Communicating for Strategy Implementation
- Develop a communication plan to gain organizational commitment to the strategy.
- Identify audiences, message content, desired responses, and communication methods.
- Use multiple communication channels to maintain focus on strategic goals.
- Prepare supervisors and leaders to explain and advocate for the plan.
Module 6: Aligning Operational Units with the Strategic Plan
- Understand the principles of cascading and linking strategic goals across units.
- Create alignment plans and matrices to ensure operational activities support strategic objectives.
- Develop action plans at the unit level to support higher-level goals.
- Use alignment to foster accountability and performance improvement.
Module 7: Monitoring and Managing Strategic Performance
- Establish regular leadership reviews of performance data.
- Link individual performance plans to strategic objectives for accountability.
- Integrate strategic planning with budgeting processes for resource alignment.
- Use data to adjust strategies and maintain progress toward mission results.
Taught by
Alan Zucker, Amy Sareeram, Cindy Morgan-Jaffe, Dr. Le'Angela Ingram, Michele Proctor, Natalya H. Bah, Heather Murphy Capps, Doris McMillon, Bascom Destrehan “Dit” Talley, and Marshall Scantlin