Service Management Courses and Certifications

EFLU;  CEC

Institutional Food Service Management

Comprehensive training in institutional food service management, covering kitchen design, equipment, hygiene, menu planning, nutrition, and business aspects for aspiring food service professionals.

• Swayam
• 12 weeks
• On-Demand
• Free Online Course

Amazon Web Services;  Amazon

Introduction to AWS Key Management Service

Learn to create, manage, and monitor encryption keys using AWS Key Management Service. Hands-on practice with encrypting S3 data, assigning permissions, and tracking key usage via CloudTrail.

• AWS Skill Builder
• 1 hour
• On-Demand
• Paid Course

Amazon Web Services;  Amazon

Introduction to AWS Key Management Service

Learn to create, manage, and monitor encryption keys using AWS Key Management Service. Hands-on practice with encrypting S3 data, assigning permissions, and tracking key usage via CloudTrail.

• AWS Skill Builder
• 1 hour
• On-Demand
• Paid Course

Master SAP Enterprise Service Management configuration, including self-service setup, form creation, integration with S/4HANA and SuccessFactors, and business document management for Service Cloud Version 2.

• SAP Learning
• 5 hours 33 minutes
• On-Demand
• Free Online Course

Explore SAP S/4HANA Transportation Management for logistics service providers, covering freight forwarding processes, organizational structures, quotations, orders, and charge settlements.

• SAP Learning
• 3 hours 5 minutes
• On-Demand
• Free Online Course

Amazon Web Services;  Amazon

AWS Key Management Service Getting Started

Master AWS Key Management Service fundamentals to create, control, and manage cryptographic keys for securing data across AWS services and applications.

• AWS Skill Builder
• 1 hour
• On-Demand
• Free Certificate

Microcredential

Develop Your IT Service Management (ITSM) Skills

Enhance IT service delivery with ITSM tools, metrics, change management, and problem-solving techniques. Master end-to-end IT service management to meet business goals and drive organizational growth.

• LinkedIn Learning
• On-Demand
• Free Trial Available
• 4 courses

IT Service Desk: Create a Knowledge Management Center Using ChatGPT

3 ratings at LinkedIn Learning

Learn how to build, deploy, and maintain ChatGPT and GPT-based knowledge management centers to increase operational efficiencies and improve customer and employee experiences.

• LinkedIn Learning
• 1 hour 44 minutes
• On-Demand
• Free Trial Available

Discover comprehensive onboarding guidance for SAP Field Service Management implementation, covering system access, support resources, project planning, enablement tools, and go-live preparation.

• SAP Learning
• 3 hours 28 minutes
• On-Demand
• Free Online Course

Customer Service and Management Course

Master customer service fundamentals, communication skills, relationship management, and complaint handling strategies for e-commerce and manufacturing industries.

• XuetangX
• On-Demand
• Free Online Course

Master SAP Field Service Management implementation with workforce scheduling, mobile apps, analytics dashboards, business rules, and AI integration for optimized field operations.

• SAP Learning
• 12 hours
• On-Demand
• Free Online Course

Salesforce

Build Your Customer Service Management Toolkit

Get the best in customer service management education, from agent coaching methods to updates on the latest technology.

• Trailhead
• 4-5 hours
• On-Demand
• Free Online Course

Microsoft Azure Fundamentals: Describe Azure cost management and service level agreements

Learn about the factors that influence cost, tools you can use to help estimate and manage your cloud spend, and how Azure's service-level agreements (SLAs) can impact your application design decisions. Prepare for AZ-900.

• Microsoft Learn
• 1-2 hours
• On-Demand
• Free Online Course

Implement goal management in Dynamics 365 Sales and Customer Service

Learn how to create goals for Microsoft Dynamics 365 Sales and Customer Service.

• Microsoft Learn
• 1 hour 29 minutes
• On-Demand
• Free Online Course

Work with Knowledge Management Solutions in Dynamics 365 Customer Service

This learning path focuses on working with Knowledge Management Solutions in Microsoft Dynamics 365 Customer Service.

• Microsoft Learn
• 2 hours 41 minutes
• On-Demand
• Free Online Course