What you'll learn:
- Overview of IT Service Management and ITIL
- Concepts of Service Management
- The Four Dimensions of Service Management
- ITIL Service Value System
- The 34 ITIL Practices
- ITIL 5 Brief Overview
NON-AFFILIATION DISCLAIMER: THIS COURSE IS NOT ASSOCIATED WITH NOR ENDORSED BY PeopleCert.
Ready to get ITIL® 4 Foundation certified and future-proof your career in one go?
This is the definitive course for professionals who want to master the ITIL 4 framework and pass the official PeopleCert exam. While this is a full-scale ITIL 4 certification program, we live in 2026. That means you need to know how these classic concepts are evolving into the newly released ITIL 5 standards.
In just over 3 hours, you will go from zero to exam-ready, with a specialized 15-minute "Bridge" at the end to prepare you for the current digital landscape.
ITIL 4 Foundation Mastery (The Core)
The bulk of this course is dedicated to the official ITIL 4 syllabus. We leave no stone unturned:
Introduction to the course, it provides you with definitions such as ITIL4, IT Service Management, the Four Dimensions, the Service Value System and more.
Concepts of Service Management.
The 4 Dimensions of Service Management: How to balance people, tech, partners, and processes, INLCUDING REAL-LIFE EXAMPLES.
The Service Value System (SVS): Understand the "engine room" of modern IT, INLCUDING REAL-LIFE EXAMPLES.
The 7 Guiding Principles (Part of the SVS): Practical wisdom for real-world decision-making.
The 34 ITIL Practices (Part of the SVS): Deep dives into Incident Management, Change Control, Service Desk, and more, INLCUDING REAL-LIFE EXAMPLES.
BONUS SECTION: ITIL 5 Brief Overview
In the final 15 minutes, we bridge the gap. You'll learn exactly what has changed in the 2026 update so you can speak the language of the modern industry:
DPSM Evolution: Moving from Service Management to Digital Product & Service Management.
Unified Lifecycle: A quick look at the new 8-activity circular model.
AI Governance: How ITIL 5 handles AI as a teammate (The 6C Model).
Certification Roadmap: Understanding the 3-year renewal rules and the ITIL 5 Bridge exam.
NOTE: This is NOT a training for ITIL 5Foundation Bridge Certification, this a BRIEF Overview.
What’s Included in Your Training:
70 Targeted Lectures: Concise, high-impact videos that respect your time.
3 Full-Length Practice Exams: Realistic 40-question mocks to test your readiness.
100+ Bonus Practice Questions: Grouped by section to sharpen your weak spots.
Downloadable Study Materials: PDF summaries of every lesson and technical practice.
Instructor Support: Get your questions answered as you study.
Check out the full curriculum below to see exactly how we’ve structured your path to certification!
