ITIL 4 Foundation

via Coursera Specialization

Overview

ITIL® is the world's leading best practice framework for implementing IT service management. Organizations use ITIL to plan, implement, support, and improve services and create value for their customers. In this Specialization, you will learn the foundational knowledge and skills for adopting and adapting best practices for IT service management (ITSM) in your organization. This Specialization is also designed for students who are seeking the ITIL 4 Foundation certification and who want to prepare for the ITIL 4 Foundation exam.

Syllabus

Course 1: ITIL 4: Foundations and Framework
Course 2: ITIL 4: Core Principles and Components
Course 3: ITIL 4: Management Practices

Courses

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5 hours 10 minutes
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In this course, you'll continue your exploration of the ITIL framework by adhering to the seven guiding principles: focus on value, start where you are, progressively iterate with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate. You'll also be introduced to the ITIL service value system, including components like governance, the service value chain, and continual improvement. This is the second course in a multi-course Specialization.
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4 hours 30 minutes
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This course is useful to anyone who would like a foundational understanding of IT service management, its key principles and practices, and how it will help deliver better value to your customers. You will explore introductory and key concepts behind ITIL. You'll also dive into the ITIL framework, particularly the four dimensions of service management and the service value system. This is the first course in a multi-course Specialization.
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6 hours 20 minutes
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To round out your experience with the ITIL framework, in this course, you'll explore seven key ITIL practices: continual improvement, service-level management, change enablement, incident management, service-request management, service desk, and problem management. You'll also explore other ITIL practices of note, including general management, service management, and technical management practices. This is the third and final course in a multi-course Specialization.