ITIL 4 Foundation - Elearning Course

via YouTube

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Details

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Provider

YouTube
Pricing

Free Video
Languages

English
Duration & workload

1 hour 30 minutes
Sessions

On-Demand
Level

Beginner

Found in

Explore the fundamentals of IT Service Management through this comprehensive ITIL® 4 Foundation eLearning course. Delve into key concepts including the Service Value System, Service Value Chain, and Guiding Principles. Learn about the importance of people, costs, and risks in IT service delivery. Gain insights into the four dimensions of service management and understand how to create value in IT services. Access 11 free lessons from the full 25-lesson course, equivalent to a 2-day classroom training. Prepare for the ITIL Foundation certification exam with expert instruction from Ivor Macfarlane, co-author of ITIL. Enhance your IT service management skills and advance your career with this essential foundation-level course in the world's most popular IT Service Management framework.

Syllabus

ITIL® 4: What is Service Management? (eLearning 1/25).
ITIL® 4: Introduction to the Service Value System (eLearning 2/25).
ITIL® 4: Key Concepts and Building Blocks of ITIL (eLearning 3/25).
ITIL® 4: What is Value? (eLearning 4/25).
ITIL® 4: People (eLearning 5/25).
ITIL® 4: Costs and Risks (eLearning 6/25).
ITIL® 4: Service Value System (eLearning 7/25).
ITIL® 4: An Introduction to the Service Value Chain (eLearning 8/25).
ITIL® 4: Service Value Chain (eLearning 9/25).
ITIL® 4: Guiding Principles (eLearning 10/25).
ITIL® 4: The Four Dimensions (eLearning 11/25).

Taught by

Mplaza

Reviews

4.8 rating, based on 20 Class Central reviews

Start your review of ITIL 4 Foundation - Elearning Course

Wilmer Chisag

Este curso ofrece una introducción sólida y práctica a los fundamentos de la gestión de servicios de TI, basándose en el marco estándar de ITIL 4 (Information Technology Infrastructure Library). Su enfoque está en cómo las organizaciones utilizan las prácticas de TI no solo para soportar operaciones, sino para crear valor consistente para sus clientes y partes interesadas.
ELIAS DO NASCIMENTO EVANGELISTA

Curso preparatório que abriu a mente. Agora sim posso ter a minha certificação. Obrigado. Super indico esse curso. Está em Inglês.
Derrick Davis

Great course.The ITIL 4 Foundation E-learning course offers a clear, structured introduction to IT Service Management. The modules are well-organized, with practical examples that make complex concepts easy to understand for beginners and those updating from ITIL v3. The course’s interactive quizzes after each section reinforce learning effectively. The flexibility of self-paced learning is valuable, allowing learners to manage their time efficiently. Visual aids and real-world scenarios help connect theoretical frameworks with day-to-day ITSM practices. Overall, it is a practical, engaging, and cost-effective course for professionals aiming to build a strong foundation in ITIL 4 for career advancement.
Ken Pang

Very good, the course lecturer knows his stuff and delivers it in a clear manner and keeps you engaged in the course
Saqib

good course with indepth knowledge points. easy to understand as well.............................................
Kholoud Saeed Ahmed Dhawi Alyammahi

The ITIL (Information Technology Infrastructure Library) course is a comprehensive program designed to enhance the management of IT services. It's highly recommended for IT professionals aiming to improve service quality within their organizations.…

The ITIL (Information Technology Infrastructure Library) course is a comprehensive program designed to enhance the management of IT services. It's highly recommended for IT professionals aiming to improve service quality within their organizations. The course covers best practices and frameworks, focusing on aligning IT services with business needs.

Clear and concise, the material explores key concepts such as service lifecycle, service strategy, and continual service improvement. The instructors are knowledgeable, often providing real-world examples that enhance understanding. Assessments and interactive sessions ensure engagement and practical knowledge application.

Overall, the ITIL course is an invaluable resource for anyone striving to refine their IT service management skills. It’s particularly beneficial for IT administrators, managers, and anyone involved in IT service delivery.
Nuthakki Eshitha

The course offered a clear understanding of modern IT service management practices, including the Service Value System (SVS), guiding principles, and key concepts of co-creating value. The content was well-structured and aligned with current industry practices
CHIA NGUBI VALERY KUM

this course has helped me to understand the Basics of ITIL 4 which i can use to implement in my business and many other aspects in life.
Fatima

The ITIL 4 Foundation eLearning course offers a well-structured and comprehensive introduction to IT service management. It covers core concepts, guiding principles, and the service value system in a clear and engaging manner. The self-paced format makes it convenient for learners, and the practice quizzes help reinforce key ideas effectively.
Afran Jabrayilov

Thanks you a lot for detailed information about ITIL Foundation, i need to improve about ITIL Foundation these courses very helpful for me thanks you again.
Tewodrose Bekure
1

The ITIL4 Foundation course from Value Insights is a very valuable course with great resources, video explanations and other training material. I like the way the course is designed and how Alex Schmid (the trainer of the course) explains all necessary topics that are relevant for the ITIL4 exam
Marcia Alleyne

Great course, very in depth. I will definitely be taking other classes on the site. I highly recommend.
Adri Lukman

new insight , with free course i can get learning ITIL , because curently i am need course ITIL for value added in my work
Emem Solomon Ndon

This was an excellent introduction to ITIL 4 Foundation. The lessons were very simple and clear. I really enjoyed it. The principles were well explained and easily compared to everyday life, making it possible for me to relate to them. Great job!
Bradley Johannes

beautiful course learned alot with regards to ITIL 4. It is pretty comprehensive. It is easy-to-understand and most concepts and terminology are explained well. It, along with drills on my phone prepared me to pass the exam.
Manish Chaudhary

Excellent Elearning course with very valuable information and updates. professionally delivered at a good pace and explained very well. highly recommended.
Pedro Meneses

Very useful, although the last 2 videos were unavailable. Thank you for the information.
Very well explained as well.

:D
Data Analyst

Basic Understanding ITIL Process instructor's presentation was good Course was designed good ability to understand service value and also give examples of each point to understand the service value system Overall session is all good
Diego Bitencourt Castro

I thought the course was well organized, clear and easy to follow and the instructor was very knowledgeable with excellent presentation skills." "The instructor did a great job in covering the course material. His personality was lively and encouraged engagement from all students." "It's easy to sum up—Excellent!
Anonymous

easy understanding details in slide clear and language spoke was great. Thank you very much, really appreciate it.