Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

SAP Learning

Implementing SAP Enterprise Service Management

via SAP Learning

Go to class Write review
Corporate Finance Institute Ad

Learn Excel and Financial Modeling the Way Finance Teams Actually Use Them

Learn More → Coursera Ad

Learn AI, Data Science & Business — Earn Certificates That Get You Hired

Learn More →

Overview

Google, IBM & Meta Certificates – 40% Off
One Coursera Plus subscription covers most Professional Certificates on Coursera.
Unlock All Certificates

By the end of this course, learners will be able to configure SAP ESM at a customer site after the initial set-up of SAP Service Cloud Version 2. 

Syllabus

  • Introducing Enterprise Service Management (ESM)
    • Introducing Enterprise Service Management (ESM)
    • Identifying the New Features of Enterprise Service Management
    • Introducing Enterprise Service Management (ESM)
  • Configuring Self-Service in Enterprise Service Management (ESM)
    • Defining and Accessing Self-Service in ESM
    • Configuring Self-Service in ESM
    • Managing Self-Service Roles and Cases in ESM
    • Configuring Self-Service in Enterprise Service Management (ESM)
  • Configuring Forms in Enterprise Service Management (ESM)
    • Introducing Forms in ESM
    • Components of a Form in ESM
    • Configuring Forms in ESM
    • Assigning API Calls to Form Buttons in ESM
    • Integrating Forms in 3rd Party Applications in ESM
    • Configuring Forms in Enterprise Service Management (ESM)
  • Integrating Enterprise Service Management (ESM)
    • Defining the Scope of Integration in ESM
    • Identifying Integration Components in ESM
    • Navigating the Stages of the Integration between ESM, S/4HANA and SuccessFactors
    • Explaining the End-to-End Finance Integration Between ESM and S/4HANA
    • Explaining the End-to-End HR Integration Between ESM and SuccessFactors
    • Integrating Enterprise Service Management (ESM)
  • Utilizing Business Documents in Enterprise Service Management
    • Defining Business Documents in ESM
    • Creating Business Documents in ESM
    • Configuring Business Information Extraction in ESM – Optional
    • Configuring Dynamic Data Sources in ESM
    • Configuring Business Document Extraction Schema in ESM
    • Configuring Business Document Integration in ESM
    • Utilizing Business Documents in Enterprise Service Management

Reviews

Start your review of Implementing SAP Enterprise Service Management

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.