Service Level Agreements Courses and Certifications

HubSpot

Sales Enablement

Develop a marketing-driven sales enablement strategy, aligning teams, connecting with buyers, using content effectively, and leveraging automation tools for continued customer success.

• Coursera
• 1 day 3 hours 2 minutes
• On-Demand
• Paid Course

Coursera

Draft Commercial Contracts: Checklists

Master systematic contract review using predefined checklists to extract critical commercial terms, pricing schedules, SLAs, and penalties from supplier agreements efficiently.

• Coursera
• 1 hour 48 minutes
• On-Demand
• Paid Course

(ISC)²

Moving to the Cloud

Master a strategic four-phase approach to cloud migration, focusing on security, risk assessment, organizational needs, and provider evaluation for successful enterprise transformation.

• Coursera
• 5 hours 57 minutes
• On-Demand
• Paid Course

Coursera

Automate Data Workflows with Airflow Excellence

Master production-ready Apache Airflow workflows with automated retry mechanisms, SLA monitoring, and parameterized pipelines for bulletproof data engineering reliability.

• Coursera
• 1 hour 23 minutes
• On-Demand
• Paid Course

Packt

IT Service Management: Career Guide

Discover IT service management fundamentals, career paths, and certifications to enhance organizational efficiency and advance your professional development in this strategic field.

• Coursera
• 8 hours 14 minutes
• On-Demand
• Paid Course

Coursera

Analyze Supplier Performance: Boost Success

Master supplier performance analysis to identify compliance issues, calculate financial impacts, and conduct data-driven reviews for maximum contract value.

• Coursera
• 1 hour 29 minutes
• On-Demand
• Paid Course

Packt

SLIs and SLOs Demystified

Discover how to design and implement Service Level Indicators and Objectives to measure, manage, and optimize system reliability through hands-on workshops and real-world scenarios.

• Coursera
• 22 hours 48 minutes
• On-Demand
• Paid Course

Coursera

Deploy & Optimize ML Services Confidently

Master production ML deployment with FastAPI, CI/CD automation, and performance monitoring to build scalable inference services meeting 100ms SLA targets.

• Coursera
• 2 hours 29 minutes
• On-Demand
• Paid Course

Learning Microsoft Dynamics for Customer Service

259 ratings at LinkedIn Learning

Learn the fundamentals of how to deploy, manage, and use Microsoft Dynamics 365 Customer Service.

• LinkedIn Learning
• 1 hour 33 minutes
• On-Demand
• Free Trial Available

Jira Service Management: Administration

248 ratings at LinkedIn Learning

Learn how to take support capabilities to the next level using Jira Service Management.

• LinkedIn Learning
• 2 hours 40 minutes
• On-Demand
• Free Trial Available

CCSK Cert Prep: 1 Cloud Architecture

236 ratings at LinkedIn Learning

This course helps you prepare for the Certificate of Cloud Security Knowledge (CCSK) exam and is also useful to IT technicians who plan the use of cloud computing services.

• LinkedIn Learning
• 1 hour 14 minutes
• On-Demand
• Free Trial Available

Winning the Cybersecurity Budget Battle: Metrics for Success

234 ratings at LinkedIn Learning

Learn the basics of cybersecurity metrics and why they are increasingly important to organizations.

• LinkedIn Learning
• 47 minutes
• On-Demand
• Free Trial Available

IT Service Desk: Monitoring and Metrics Fundamentals

198 ratings at LinkedIn Learning

Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.

• LinkedIn Learning
• 59 minutes
• On-Demand
• Free Trial Available

Outsourcing Fundamentals

176 ratings at LinkedIn Learning

Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.

• LinkedIn Learning
• 34 minutes
• On-Demand
• Free Trial Available

Outsourcing Management

162 ratings at LinkedIn Learning

Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.

• LinkedIn Learning
• 35 minutes
• On-Demand
• Free Trial Available