What you'll learn:
- How to setup Zendesk from A-Z
- Routing principles and best practices
- Feature walkthrough & best practices: Triggers, Bots, Omnichannel, Web Widget, SLAs, Reporting
- Easily pass the official Zendesk certification exam
- Customer experience best practices to apply in business
- Land your dream job by thinking like an admin
- How to make your team efficient
In this course I fit everything I've learned in my 11 year career with 350+ projects completed. All the sweat and tears I've spent over a decade in learning, I am giving to you within this course. All my secrets!
I want to help you be the best Zendesk admin you possible can. This way, we can help as many people as possible. Together.
I've helped clients like KhanAcademy, Porsche, Vorwerk, TradeRepublic, HappySocks, Earnin, Lowes etc
The time to take action is now.
With this course you will:
Make your life easier by learning everything about Zendesk
Learn a framework of how to setup Zendesk
Learn how to setup workflows
Take the pain away of learning a complex tool like Zendesk
Prepare for the Zendesk certification exam
Learn to use all Zendesk functionality available: Triggers, Bots, Omnichannel, Web Widget
Impress your colleagues with how easily you can make their lives better
Create reports to keep an eye our for the important clients that bring in the most money for your company
Discover your niche and impress your boss and clients
Integrate your systems together to see client data across all platforms
Get better reporting so agents will act quicker on information
A Customer Experience strategy for more returning customers
Get time back to focus on your business
Save on staff costs, save on wages
Reduce the time to work on CS and get more time for the business
Iwill do my best to upload new videos with new features being launched on Zendesk.
Iam always looking for new talent so when you get your certification, say hi and let's work together.
