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Negotiating Service Level Objectives, Service Level Indicates, and Error Budgets and the User Experience

via IBM Training

Overview

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In this course, you will discover how to negotiate service level objectives, indicators, and agreements, as well as discover how error budgets impact the user experience.

Syllabus

Define Service Level Objective, Indicator, and Agreement and understand the relationship between them Articulate the value and purpose of an error budget Quantify risks to the user experience by defining SLIs and SLOs Assess risk and time impact through defining Error Budgets

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