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Reliability

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Overview

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This talk explains how to define system reliability around users’ needs and translate it into service level indicators and objectives. It also covers target setting, cost tradeoffs, service level agreements, alerts, visualization, and error budget policy.

Syllabus

Intro
An example from the real world
What is Reliability?
Service Level Indicator (SLI)
Service Level Objective (SLO)
How to create a good SLOS
SLO Document
What is an acceptable target?
Back-of-the-envelope costs calculations
Service Level Agreement (SLA)
Visualization
Alerts
Error Budget Policy
Reliability Stack Extended
Why is this important?
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