Dynamics 365 Commerce Courses and Certifications

Get started with Microsoft for Retail

Explore Microsoft Cloud for Retail's capabilities to maximize data value, elevate shopping experiences, build sustainable supply chains, and empower store associates using AI-driven tools and integrations.

• Microsoft Learn
• 47 minutes
• On-Demand
• Free Online Course

Manage intelligent recommendations in Dynamics 365 Commerce

Explore AI-driven product recommendations in Dynamics 365 Commerce. Learn to enable, customize, and optimize intelligent suggestions based on customer purchase trends for enhanced shopping experiences.

• Microsoft Learn
• 2 hours 49 minutes
• On-Demand
• Free Online Course

Set up and manage B2B e-commerce in Dynamics 365 Commerce

Learn to set up, manage, and optimize B2B e-commerce operations in Dynamics 365 Commerce, covering partner management, bulk orders, catalogs, and pricing strategies for efficient business transactions.

• Microsoft Learn
• 2 hours 23 minutes
• On-Demand
• Free Online Course

Configure and use Store Commerce in Dynamics 365 Commerce

Transactional data is created in the point of sale (POS) and then uploaded to the Dynamics 365 Commerce Headquarters for processing.

• Microsoft Learn
• 5 hours 29 minutes
• On-Demand
• Free Online Course

Manage customer engagement and shopping experience in Dynamics 365 Commerce

Managing customer engagement and improving the shopping experience helps consumers make better purchase decisions and build loyalty for the retailer's brands which ultimately leads to increased revenue.

• Microsoft Learn
• 3 hours 16 minutes
• On-Demand
• Free Online Course

Manage channel inventory in Dynamics 365 Commerce

Efficient inventory management plays an important role in the retail industry.

• Microsoft Learn
• 4 hours 4 minutes
• On-Demand
• Free Online Course

Configure and work with call centers in Dynamics 365 Commerce

Dynamics 365 Commerce is an omnichannel solution that provides a call center channel with capabilities to default specific order processing settings and data defaults to the sales orders created by call center users.

• Microsoft Learn
• 3 hours 23 minutes
• On-Demand
• Free Online Course

Configure and work with omnichannel prerequisites in Dynamics 365 Commerce

Learn to configure and manage omnichannel prerequisites, hierarchies, merchandising, and pricing in Dynamics 365 Commerce. Master product lifecycle, catalogs, attributes, and the pricing engine for successful retail operations.

• Microsoft Learn
• 7 hours 3 minutes
• On-Demand
• Free Online Course

Get started with Dynamics 365 Commerce

Unify back-office, in-store, and digital experiences with Dynamics 365 Commerce. Learn deployment options, point-of-sale systems, omnichannel strategies, and fraud protection to enhance customer engagement and business outcomes.

• Microsoft Learn
• 4 hours 25 minutes
• On-Demand
• Free Online Course

Learn the fundamentals of Microsoft Dynamics 365 Commerce

Microsoft Dynamics 365 Fundamentals (ERP): Explore Dynamics 365 Commerce

• Microsoft Learn
• 1 hour 36 minutes
• On-Demand
• Free Online Course

Deploy Dynamics 365 Commerce

This learning path describes how to deploy and extend Dynamics 365 Commerce

• Microsoft Learn
• 8 hours 53 minutes
• Finished
• Free Online Course

Configure and work with e-Commerce in Dynamics 365 Commerce

The online channels and the e-Commerce site of Dynamics 365 Commerce enable retailers to create an online presence of their brand.

• Microsoft Learn
• 3 hours 50 minutes
• Finished
• Free Online Course