Microsoft Dynamics 365 Commerce unifies back-office, in-store, and digital experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.
In this module, you'll:
- Discover deployment options.
- Learn about point-of-sale systems.
- Explore omnichannel and merchandising.
Dynamics 365 Commerce delivers a complete omnichannel solution that unifies the operating system, in-store, and e-Commerce experiences to personalize customer engagement, increase employee productivity, optimize operations, and deliver better business outcomes.
In this module, you will:
- Learn about the Dynamics 365 Commerce platform.
- Discover the different commerce channels and their purposes.
Discover how Microsoft Copilot enhances customer experience and streamlines commerce operations using AI-powered capabilities.
This module explains the following concepts:
- Capabilities of Copilot with Dynamics 365 Commerce
- Key setup and components of Copilot
- How to turn on Copilot in your Dynamics 365 Commerce deployment
- How to use Copilot with the e-commerce site builder
Empower online shoppers with chat capabilities by integrating Microsoft Dynamics 365 Omnichannel for Customer Service and Microsoft Copilot Studio.
In this module, you will:
- Set up Commerce chat and customize it with Omnichannel for Customer Service and Microsoft Copilot Studio.
- Use Commerce chat with Omnichannel for Customer Service.
- Use Commerce chat with Microsoft Copilot Studio.
- Use Commerce chat with proactive chat parameters.
This module introduces the concepts, information, and processes for the e-commerce site that relates to the business-to-business processes in Dynamics 365 Commerce.
In this module, you will:
- Review Dynamics 365 Commerce concepts.
- Discover Dynamics 365 Commerce, e-commerce, and business-to-business concepts.
- Learn about the module library.
- Learn about the content management system.
- Review digital asset management.

Syllabus

Introduction to Dynamics 365 Commerce
- Introduction
- Overview
- Key features
- Other capabilities
- Module assessment
- Summary
Get started with Dynamics 365 Commerce channels
- Introduction
- E-Commerce
- Store Commerce and store operations
- Call center channels
- Commerce headquarters
- Check your knowledge
- Summary
Work with Copilot to enrich commerce operations in Dynamics 365 Commerce
- Introduction
- Copilot in Dynamics 365 Commerce
- Activate Copilot for commerce
- Install Copilot in your finance and operations apps environment
- Use Copilot in site builder
- Check your knowledge
- Summary
Chat integrations with Dynamics 365 Commerce
- Introduction
- Commerce chat feature overview
- Commerce chat with Omnichannel for Customer Service
- Commerce chat with Microsoft Copilot Studio
- Commerce chat with proactive chat parameters
- Exercise - Set up Commerce chat with Omnichannel for Customer Service
- Check your knowledge
- Summary
Get started with B2B e-commerce in Dynamics 365 Commerce
- Introduction
- Concepts and terminology
- Module library
- Check your knowledge
- Summary