Customer Success Courses and Certifications

Fundamentals of Real Customer Success

4705 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1 hour 49 minutes
• Self-Paced
• Paid Course

Customer Success: Build Cross-Functional Relationships

4467 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1 hour 26 minutes
• Self-Paced
• Paid Course

Customer Success | How to Listen to Today's Customers

3993 ratings at Udemy

Learn to create a winning social media strategy by understanding customer engagement, analyzing data, and implementing proven tactics for business success.

• Udemy
• 1 hour 11 minutes
• Self-Paced
• Paid Course

Coursera

GenerativeAI for Customer Success

51 ratings at Coursera

Leverage GenAI to enhance customer success strategies, streamline support processes, and boost engagement. Learn to overcome ethical challenges and integrate AI into your workflow.

• Coursera
• 2 hours 14 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Call Centers: AI-Driven Customer Success

Master cutting-edge AI tools like ChatGPT's Canvas Mode, Custom GPTs, and Voice Mode to optimize call center workflows, enhance customer interactions, and improve service efficiency in customer support operations.

• Coursera
• 3 hours 48 minutes
• Self-Paced
• Paid Course

Make Data-Driven Decisions in Customer Success (2nd Ed.)

461 ratings at Udemy

Master practical statistical tools for analyzing customer success metrics, tracking churn, building predictive health scores, and making data-driven decisions that improve operational performance and business outcomes.

• Udemy
• 3 hours 18 minutes
• Self-Paced
• Paid Course

Jamf

Breaking the Black Box - Empowering End Users in Apple Managed Services

Unlock strategies to transform Apple device management into transparent, user-centric experiences that boost client satisfaction and drive MSP growth through actionable insights.

• YouTube
• 38 minutes
• Self-Paced
• Free Video

Start & Grow Your Business

How to Convert Users Into Brand Champions and Create Brand Ambassadors for More Sharing

Discover actionable strategies to transform customers into passionate brand advocates using neuroscience, viral marketing techniques, and customer delight methods for business growth.

• YouTube
• 1 hour 54 minutes
• Self-Paced
• Free Video

Customer Success | How to Actively Engage Your Customers

6550 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• Self-Paced
• Paid Course

Customer Service Success: Take Your Skills to the Next Level

5189 ratings at Udemy

3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience

• Udemy
• 8 hours 43 minutes
• Self-Paced
• Paid Course

Salesforce;  Pathstream

Reports, Dashboards, and Customer Success in Salesforce

274 ratings at Coursera

Learn to leverage Salesforce Service Cloud for customer support, create custom reports with filters, and visualize data using charts and dashboards to improve sales team performance and customer relationships.

• Coursera
• 1 day 4 hours 11 minutes
• Self-Paced
• Paid Course

Customer Success: How to Reduce Churn and Increase Retention

2811 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1 hour 39 minutes
• Self-Paced
• Paid Course

AWS Events

Maximizing Customer Outcomes - AWS Partner Led Customer Success

Discover AWS Partner Led Customer Success frameworks to drive value realization and enhance customer outcomes through systematic approaches and best practices.

• YouTube
• 19 minutes
• Self-Paced
• Free Video

AWS Events

GenAI in Action - From Implementation Insights to Customer Success

Discover winning GenAI strategies from 300+ implementations and see how Domo leverages generative AI to drive customer success in this practical showcase.

• YouTube
• 1 hour
• Self-Paced
• Free Video

EDUCBA

CRM: Analyze, Apply & Optimize Customer Success

18 ratings at Coursera

Master CRM fundamentals, customer lifecycle analysis, retention strategies, and automation tools to optimize sales, marketing, and service performance for sustainable business growth.

• Coursera
• 7 hours 48 minutes
• Self-Paced
• Paid Course