Customer Success Courses and Certifications

Customer Success: Conociendo al Cliente

23 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Success: Conociendo al cliente

52 ratings at Coursera

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad a largo plazo. Desarrolla habilidades en negociación, liderazgo y gestión para mejorar la experiencia del cliente.

• Coursera
• 15 hours 33 minutes
• On-Demand
• Paid Course

Customer Success Manager: Fundamentals to your CSM career

7957 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

4610 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1 hour 49 minutes
• On-Demand
• Paid Course

Customer Success: Build Cross-Functional Relationships

4442 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1 hour 26 minutes
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

3979 ratings at Udemy

Learn to create a winning social media strategy by understanding customer engagement, analyzing data, and implementing proven tactics for business success.

• Udemy
• 1 hour 11 minutes
• On-Demand
• Paid Course

Coursera

How to Develop an Account Strategy

11 ratings at Coursera

Learn to develop effective account strategies, maximize customer value, and drive business growth through customer-centric approaches and practical industry insights.

• Coursera
• 2 hours 7 minutes
• On-Demand
• Paid Course

Make Data-Driven Decisions in Customer Success (2nd Ed.)

455 ratings at Udemy

Master practical statistical tools for analyzing customer success metrics, tracking churn, building predictive health scores, and making data-driven decisions that improve operational performance and business outcomes.

• Udemy
• 3 hours 18 minutes
• On-Demand
• Paid Course

Automating Customer Success Workflows with AI

127 ratings at Udemy

AI-Driven Solutions for Customer Success: Mastering Automation to Elevate Client Satisfaction and Drive Business Success

• Udemy
• 5 hours 57 minutes
• On-Demand
• Paid Course

CCO: Chief Customer Officer: CX Journey, Success & Care [EN]

72 ratings at Udemy

Experience | Client Retention | Support Strategy | Service Optimization | Loyalty Programs | Satisfaction Metrics | CSAT

• Udemy
• 3 hours 7 minutes
• On-Demand
• Paid Course

Customer Success with ChatGPT(AI): Innovate Client Relations

47 ratings at Udemy

Optimize Customer Success with ChatGPT: Implementing AI Strategies for Enhanced Client Relations and Business Growth

• Udemy
• 5 hours 54 minutes
• On-Demand
• Paid Course

Coursera

GenerativeAI for Customer Success

42 ratings at Coursera

Leverage GenAI to enhance customer success strategies, streamline support processes, and boost engagement. Learn to overcome ethical challenges and integrate AI into your workflow.

• Coursera
• 2 hours 14 minutes
• On-Demand
• Paid Course

Coursera

GenAI for Call Centers: AI-Driven Customer Success

Master cutting-edge AI tools like ChatGPT's Canvas Mode, Custom GPTs, and Voice Mode to optimize call center workflows, enhance customer interactions, and improve service efficiency in customer support operations.

• Coursera
• 3 hours 48 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

6540 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Customer Service Success: Take Your Skills to the Next Level

5078 ratings at Udemy

3-in-1 Customer Service Training: Levels 1, 2, 3 | Improve Your Soft Communication Skills, Customer Support & Experience

• Udemy
• 8 hours 43 minutes
• On-Demand
• Paid Course