Customer Success Courses and Certifications

Proactive Value Delivery & Revenue Growth

Build customer engagement frameworks that accelerate time-to-value, manage executive crises, and support renewals, expansions, and advocacy.

• CodeSignal
• 2 hours
• Self-Paced
• Free Certificate

Data-Informed Operations & Predictive Health

Use predictive customer health scores, risk-response planning, process optimization, and executive metrics to scale Customer Success impact.

• CodeSignal
• 1 hour
• Self-Paced
• Free Certificate

Customer-Centric Strategy & Governance

1 rating

A concise playbook for customer success leaders to align customer metrics, budgets, and cross-functional governance around sustained customer value.

• CodeSignal
• 1 hour
• Self-Paced
• Free Certificate

Customer Success: Conociendo al cliente

60 ratings at Coursera

Aprende a anticipar las necesidades del cliente y coordinar estrategia, procesos, personas y métricas para impulsar su éxito, fidelización y retención.

• Coursera
• 7 weeks, 2 hours a week
• Self-Paced
• Paid Course

Salesforce;  Pathstream

Reports, Dashboards, and Customer Success in Salesforce

279 ratings at Coursera

Build Salesforce reports, charts, and dashboards and handle service cases with Service Cloud tools like Knowledge and the Service Console to support customer success and sales managers.

• Coursera
• 4 weeks, 7 hours a week
• Self-Paced
• Paid Course

Customer Success: How to Reduce Churn and Increase Retention

2930 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1 hour 39 minutes
• Self-Paced
• Paid Course

Customer Success | Profit from the Power of Your Customers

1271 ratings at Udemy

Learn Chuck Wall's nine customer powers — Me, Value, Performance, Simple, Purpose and more — and see how Apple, TOMS, IKEA and Yellowtail profit from customer-first thinking.

• Udemy
• 3 hours 24 minutes
• Self-Paced
• Paid Course

EDUCBA

CRM: Analyze, Apply & Optimize Customer Success

22 ratings at Coursera

Learn CRM end to end: map customer lifecycle stages, weigh acquisition against retention, classify customer portfolios, and apply sales, marketing, and service automation to optimize performance.

• Coursera
• 3 weeks, 3 hours a week
• Self-Paced
• Paid Course

Turn Users into Champions: Advocacy, Community & Referrals

1 rating at Udemy

Build customer advocates with data, onboarding, community, co-marketing, referrals, recognition, and ROI tracking

• Udemy
• 1 hour
• Self-Paced
• Paid Course

Microsoft Copilot for Customer Success

7 ratings at Udemy

Boost productivity and streamline customer success with Microsoft Copilot

• Udemy
• 2 hours
• Self-Paced
• Paid Course

Jamf

Breaking the Black Box - Empowering End Users in Apple Managed Services

Unlock strategies to transform Apple device management into transparent, user-centric experiences that boost client satisfaction and drive MSP growth through actionable insights.

• YouTube
• 38 minutes
• Self-Paced
• Free Video

Start & Grow Your Business

How to Convert Users Into Brand Champions and Create Brand Ambassadors for More Sharing

Discover actionable strategies to transform customers into passionate brand advocates using neuroscience, viral marketing techniques, and customer delight methods for business growth.

• YouTube
• 1 hour 54 minutes
• Self-Paced
• Free Video

Career Certificate

Fundamentos da Gestão do Sucesso do Cliente

73 ratings at Coursera

Aprenda a gerir o sucesso do cliente: modelos de negócio por subscrição, organização centrada na jornada do cliente, competências do especialista e planos de acompanhamento de objetivos.

• Coursera
• 12 weeks, 10 hours a week
• Self-Paced
• Paid Course
• 4 courses

As Competências do Especialista no Sucesso do Cliente

26 ratings at Coursera

Desenvolva competências para atuar em Customer Success, compreender suas responsabilidades e estruturar práticas que promovam confiança e valor junto aos clientes.

• Coursera
• 4 weeks, 8 hours a week
• Self-Paced
• Paid Course

Principais Elementos do Sucesso do Cliente

24 ratings at Coursera

Aprenda as dez leis do sucesso do cliente, organizadas em relacionamento, métricas e valor, para orientar uma cultura centrada no cliente.

• Coursera
• 4 weeks, 10 hours a week
• Self-Paced
• Paid Course