Design engagement frameworks that accelerate time-to-value, handle crises, and drive profitable growth through renewals, expansions, and advocacy.
Overview
Syllabus
- Unit 1: Impactful Onboarding & Early Value
- Defining Success Plans for ROI
- Executive Alignment and Objection Handling
- Validating Early ROI with Stakeholders
- Unit 2: Accelerating Adoption & Driving EBRs
- Accelerating Platform Adoption and Alignment
- Executive Review Alignment and Influence
- Securing Expansion Commitments with Procurement
- Securing Executive Advocacy Commitments
- Unit 3: Escalation & Crisis Management
- Executive Crisis Communication Mastery
- Executive Crisis Communication Mastery
- Crisis Response Team Leadership
- Draft an Executive Outage Summary Email
- Unit 4: Renewal & Expansion Negotiations
- Renewal Forecasting and Negotiation Mastery
- Value Driven Renewal Negotiation Mastery
- ROI Negotiation and Renewal Strategy