Customer Engagement Courses and Certifications

Starweaver

Foundations of Hotel Budgeting and Forecasting

Learn essential hotel budgeting and forecasting skills, from fundamental concepts to advanced strategies. Gain practical knowledge for creating budgets, evaluating performance, and making data-driven decisions in hospitality management.

• Coursera
• 11 hours 42 minutes
• Self-Paced
• Paid Course

AI for Marketing: SWOT Analysis

Aprenda a utilizar IA generativa para análises SWOT, melhorando eficiência e impacto. Domine técnicas de engenharia de prompts e explore casos práticos para aprimorar suas habilidades analíticas.

• Coursera
• 4 hours 4 minutes
• Self-Paced
• Paid Course

Coursera

Analyzing Digital Transformation Canvas for Competitiveness

Use the digital transformation canvas to distinguish your organization from competition

• Coursera
• 2 hours 13 minutes
• Self-Paced
• Paid Course

Coursera

Research and Draft a Competitive Analysis

Uncover market dynamics and craft winning strategies through competitive analysis. Learn to gather critical data, identify opportunities, and create insightful reports for business success.

• Coursera
• 4 hours 55 minutes
• Self-Paced
• Paid Course

Business Process Modeling, Analysis, and Improvement

Master business process modeling, analysis, and improvement using Lean, Six Sigma, and AI to enhance organizational efficiency and advance your career in operations management.

• Coursera
• 12 hours 44 minutes
• Self-Paced
• Paid Course

Coursera

Sales Analysis with Claude: Data Driven Sales Analytics

Master AI-powered sales analytics using Claude to transform raw data into actionable insights, create compelling visualizations, and develop data-driven business strategies for improved decision-making.

• Coursera
• 2 hours 5 minutes
• Self-Paced
• Paid Course

Board Infinity

Fundamentals of Management Consulting

Master essential management consulting skills, from case interviews and guesstimates to analytical tools like BCG Matrix and SWOT Analysis. Prepare for consulting roles through practical problem-solving approaches and industry insights.

• Coursera
• 12 hours 53 minutes
• Self-Paced
• Paid Course

Emerging Markets - Jagdish Sheth

Explore the shift in global marketing due to emerging economies, focusing on affordability, accessibility, and local strategies. Learn to adapt marketing practices for success in these dynamic markets.

• Coursera
• 5 hours 54 minutes
• Self-Paced
• Paid Course

Starweaver

Launching Your Online Business: Strategies for Success

Learn practical strategies to launch and grow a successful online business, from crafting a compelling business model to mastering e-commerce platforms and digital marketing techniques.

• Coursera
• 5 hours 6 minutes
• Self-Paced
• Paid Course

L&T EduTech

Formwork Practices

Master formwork engineering fundamentals, from material selection to specialized systems, covering planning, design, cost estimation, and practical applications for efficient construction project execution.

• Coursera
• 21 hours 2 minutes
• Self-Paced
• Paid Course

Career Certificate

Growing the Core Business in a Competitive Marketplace

Explore powerful strategies for business growth with Professor Jagdish Sheth, covering core growth frameworks, competitive analysis, product revitalization, and service excellence.

• Coursera
• 4 weeks, 10 hours/week
• Self-Paced
• Paid Course
• 4 courses

Why is it Hard to Innovate? - Jagdish Sheth

Explore the five structural barriers blocking innovation success—super specialization, rigid operations, scarce resources, regulations, and market access—with real-world cases from IBM, Motorola, and more.

• Coursera
• 1 hour 37 minutes
• Self-Paced
• Paid Course

Career Certificate

Innovation That Works with Professor Jagdish Sheth

Explore a research-backed framework for innovation with Professor Jagdish Sheth, covering why innovations fail, affordable innovation strategies, and digital economics to drive commercial success globally.

• Coursera
• 4 weeks, 2 hours/week
• Self-Paced
• Paid Course
• 6 courses

Starweaver

CEO Playbook: Generative AI

Master AI as a strategic thought partner to enhance executive decision-making, communication, and transformation while maintaining authentic leadership and ethical governance.

• Coursera
• 6 hours 56 minutes
• Self-Paced
• Paid Course

Growing Your Core Business with Jagdish Sheth

Discover how to grow your core business through strategic positioning, avoiding diversification pitfalls, and leveraging synergistic opportunities with real corporate examples.

• Coursera
• 3 hours 58 minutes
• Self-Paced
• Paid Course