Customer Engagement Courses and Certifications

Coursera

GenAI For Business Analysis: Fine-Tuning LLMs

12 ratings at Coursera

Learn to fine-tune GPT-3.5 using OpenAI API to analyze customer complaints, extract key information, and generate a dissatisfaction index for a telecommunications company, enhancing customer satisfaction.

• Coursera
• 5 hours 32 minutes
• Self-Paced
• Paid Course

Coursera

Business Foundations: Organizations, Planning, Finance

12 ratings at Coursera

Explore key business pillars: strategic planning, financial management, and organizational dynamics. Gain practical insights and tools for informed decision-making and effective resource management in the business world.

• Coursera
• 3 hours
• Self-Paced
• Paid Course

Starweaver

How to Build an Enterprise AI Strategy

12 ratings at Coursera

Discover how to develop a comprehensive AI strategy for your organization, from identifying high-impact opportunities to overcoming adoption barriers and scaling initiatives responsibly—all without requiring technical expertise.

• Coursera
• 5 hours 33 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Program Managers

12 ratings at Coursera

Explore practical GenAI applications in program management, revolutionizing software development project approaches through hands-on learning, real-world demos, and interactive exercises.

• Coursera
• 2 hours 43 minutes
• Self-Paced
• Paid Course

Starweaver

Strategic Public Relations Planning

12 ratings at Coursera

Comprehensive exploration of strategic PR planning, covering fundamentals, audience analysis, execution, and evaluation. Develop skills to craft compelling initiatives and measure effectiveness in the evolving PR landscape.

• Coursera
• 7 hours 17 minutes
• Self-Paced
• Paid Course

Starweaver

Change Management for GenAI Integration

12 ratings at Coursera

Master the human side of GenAI adoption—align AI initiatives with business goals, manage organizational change, engage stakeholders, and build innovation culture for successful transformation.

• Coursera
• 8 hours 3 minutes
• Self-Paced
• Paid Course

Microsoft Gen AI for Executives Course - Gen AI Adoption

12 ratings at Coursera

Explore GenAI product strategy, collaborative leadership, and ethical practices in AI development. Learn to analyze key components, foster diversity, apply ethical principles, and implement security strategies in GenAI contexts.

• Coursera
• 2 hours 23 minutes
• Self-Paced
• Paid Course

Coursera

Business Strategy: Value Proposition Essentials

12 ratings at Coursera

Learn to craft compelling value propositions that transform products into must-have solutions. Master the art of articulating unique benefits to carve out your niche in a crowded market.

• Coursera
• 3 hours 10 minutes
• Self-Paced
• Paid Course

Coursera

How to Develop an Account Strategy

12 ratings at Coursera

Learn to develop effective account strategies, maximize customer value, and drive business growth through customer-centric approaches and practical industry insights.

• Coursera
• 2 hours 7 minutes
• Self-Paced
• Paid Course

Coursera

GenAI for Customer Communication

12 ratings at Coursera

Master AI-driven techniques for personalized customer communication, from chatbots and predictive analytics to sentiment analysis, enhancing engagement and satisfaction across all customer touchpoints.

• Coursera
• 3 hours 36 minutes
• Self-Paced
• Paid Course

FAIR Institute

Foundations of Cyber Risk Management and FAIR™

12 ratings at Coursera

Quantitative approach to cyber risk management using FAIR model. Learn to analyze, communicate, and make strategic decisions about cybersecurity risks and investments. Tailored for executives without technical background.

• Coursera
• 15 hours 42 minutes
• Self-Paced
• Paid Course

EDUCBA

Retail Management Strategies: Apply & Analyze

12 ratings at Coursera

Discover retail management fundamentals and strategic frameworks through real-world case studies, mastering location intelligence and competitive analysis for data-driven decisions.

• Coursera
• 4 hours 35 minutes
• Self-Paced
• Paid Course

EDUCBA

Master Marketing Case Study: Analyze, Evaluate & Implement

12 ratings at Coursera

Master marketing strategy through real-world case studies, analyzing markets with SWOT/PESTLE tools, developing positioning strategies, and implementing execution frameworks for measurable results.

• Coursera
• 9 hours 22 minutes
• Self-Paced
• Paid Course

EDUCBA

Customer Relationship Management with Case Study

12 ratings at Coursera

Master CRM strategy through real-world case studies, analytical frameworks, and automation tools to enhance customer engagement and align with business objectives.

• Coursera
• 5 hours 28 minutes
• Self-Paced
• Paid Course

EDUCBA

Business Strategy: Analyze, Apply & Transform

12 ratings at Coursera

Master strategic frameworks to analyze portfolios, implement differentiation strategies, and drive organizational transformation through re-engineering and ethical decision-making.

• Coursera
• 16 hours
• Self-Paced
• Paid Course