Customer Engagement Courses and Certifications

The Customer: How to Understand Their Needs (BITE SIZE)

55548 ratings at Udemy

Be guided on understanding the modern customer and how their needs have changed over time

• Udemy
• 1 hour 9 minutes
• Self-Paced
• Paid Course

Project Management Fundamentals

38164 ratings at Udemy

Practical Project Management worked example using Gantt Charts, PMI, PMP, APM

• Udemy
• 2 hours 32 minutes
• Self-Paced
• Paid Course

Beginning Project Management: Project Management Level One

34834 ratings at Udemy

Project Management: Growing a Successful Career as a Project Manager

• Udemy
• 3 hours 14 minutes
• Self-Paced
• Paid Course

Fundamentals of Business Analysis

30552 ratings at Udemy

Get the foundation in business analysis you need to solve your organization's biggest problems.

• Udemy
• 6 hours 4 minutes
• Self-Paced
• Paid Course

Project Management Essentials

29913 ratings at Udemy

A crash course in the essentials of project management for new project managers in under two hours.

• Udemy
• 1 hour 58 minutes
• Self-Paced
• Paid Course

Credential

Strategic Project Management

Master strategic project management principles to lead projects effectively, evaluate viable initiatives, conduct risk assessments, and drive organizational impact.

• GetSmarter
• 8 weeks, 8 hours/week
• 3rd Jun, 2026
• Paid Course

The Complete Business Plan Course (Includes 50 Templates)

24332 ratings at Udemy

Everything You Need to Make a Great Business Plan by an Award Winning Business School Prof, VC & Successful Entrepreneur

• Udemy
• 8 hours 52 minutes
• Self-Paced
• Paid Course

Customer Service Mastery: Delight Every Customer

23799 ratings at Udemy

Master Customer Service using this practical customer care course

• Udemy
• 2 hours 32 minutes
• Self-Paced
• Paid Course

Master construction management with hands-on training in scheduling, estimating, bidding, and safety using Smartsheet, Bluebeam, Procore, and Autodesk Forma, taught by licensed architects and industry veterans.

• VDCI
• 330 hours
• Self-Paced
• $2,999.00

Credential

Construction Management Certification

212 ratings at VDCI

Master budgeting, scheduling, and resource management fundamentals while gaining hands-on experience with industry-standard tools like Procore and Bluebeam for successful project leadership.

• VDCI
• 180 hours
• Self-Paced
• $1,499.00

Design Patterns

30 ratings

Learn to apply design patterns for creating flexible, reusable software. Gain skills in identifying and refactoring problematic code, and implement patterns in Java for Android applications.

• Coursera
• 15 hours 11 minutes
• Self-Paced
• Paid Course

• Best of All Time

Deeply Practical Project Management (earn 16 PDUs)

22005 ratings at Udemy

How to apply the PMI project management processes in the simplest, most practical way, with a professional 44M example.

• Udemy
• 8 hours 49 minutes
• Self-Paced
• Paid Course

Identify & Define the Problem with Business Analysis

22014 ratings at Udemy

Use business analysis techniques to identify a business pain point, find its root cause, and sell the value of fixing it

• Udemy
• 3 hours 37 minutes
• Self-Paced
• Paid Course

Let's Get Started: Building Self-Awareness

61 ratings

Effective leaders know themselves well. They capitalize on their strengths and manage their weaknesses using self-awareness.Learn how self-aware you are and how you can use self-awareness to intentionally develop your management and leadership skills.

• edX
• 5 weeks, 2-3 hours/week
• Self-Paced
• Free Online Course (Audit)

• Best of All Time

Process Flowcharts & Process Mapping - The Beginner's Guide

18852 ratings at Udemy

Use business analysis to model process flows with real-world examples & project-based hands-on activities -IIBA Endorsed

• Udemy
• 3 hours 43 minutes
• Self-Paced
• Paid Course